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Posted

I bought my affinity photo in 2018. I was a beta user in 2019 and it work fine now it’s saying I don’t own the app. I can’t get back to my projects the screenshots are down below. Any help please 

0F58B48F-5C4B-4ECD-9074-EAF448AF4311.png

C3DE60CD-E9C3-4E37-B440-8614595B36B3.png

673F2ABC-390D-422E-823F-D76CCB03593C.png

Posted
4 hours ago, Tdo777 said:

I bought my affinity photo in 2018. I was a beta user in 2019 and it work fine now it’s saying I don’t own the app. I can’t get back to my projects the screenshots are down below. Any help please 

0F58B48F-5C4B-4ECD-9074-EAF448AF4311.png

C3DE60CD-E9C3-4E37-B440-8614595B36B3.png

673F2ABC-390D-422E-823F-D76CCB03593C.png

Have you changed your Apple ID or country location since you first purchased it? Sign into App Store using your original Apple ID.

 

Affinity Photo, Designer, Publisher 1.10 and 2.6 on macOS 15.4 Beta Sequoia on M1 Mac Mini 16GB 1TB
Affinity Photo, Designer, Publisher 1.10 and 2.6 on  Windows 10 Pro.  (revived !)
Affinity Photo, Designer, Publisher 2.6 on M1 iPad Pro 11” on iPadOS beta 18.4

Recommended Fan based Affinity Support Groups on Facebook 
https://www.facebook.com/groups/AffinityForiPad
https://www.facebook.com/groups/AffinityPhoto/
https://www.facebook.com/groups/affinityphotoastrophotography

The hardest link to find https://affinity.help

Mud’s Macros Library:-
https://forum.affinity.serif.com/index.php?/topic/156842-muds-macros-v11-library-content-aware-move-added/

 

  • Staff
Posted

Hi @Tdo777,

Welcome to the forums. 

Have you just re-installed the retail version but not run it just yet? If so, the beta won't detect it. Just to make sure everything is all good, close both apps, open the retail version, and then try to open the beta. 

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