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Beta version says I don’t own my app


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I bought my affinity photo in 2018. I was a beta user in 2019 and it work fine now it’s saying I don’t own the app. I can’t get back to my projects the screenshots are down below. Any help please 

0F58B48F-5C4B-4ECD-9074-EAF448AF4311.png

C3DE60CD-E9C3-4E37-B440-8614595B36B3.png

673F2ABC-390D-422E-823F-D76CCB03593C.png

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4 hours ago, Tdo777 said:

I bought my affinity photo in 2018. I was a beta user in 2019 and it work fine now it’s saying I don’t own the app. I can’t get back to my projects the screenshots are down below. Any help please 

0F58B48F-5C4B-4ECD-9074-EAF448AF4311.png

C3DE60CD-E9C3-4E37-B440-8614595B36B3.png

673F2ABC-390D-422E-823F-D76CCB03593C.png

Have you changed your Apple ID or country location since you first purchased it? Sign into App Store using your original Apple ID.

 

My dad always told me, a bad workman always blames their tools….

Just waiting for Ronny Pickering…..

Affinity Photo, Designer, Publisher 1.10 and 2.0 on macOS Ventura 13.3 Beta on M1 Mac Mini 16GB 1TB
Affinity Photo, Designer, Publisher 1.10 and 2.0 on Windows 10 Pro.
Affinity Photo, Designer, Publisher 2.0 on M1 iPad Pro 11” on iPadOS 16.4 beta 
 

https://www.facebook.com/groups/AffinityForiPad

https://www.facebook.com/groups/AffinityPhoto/

The hardest link to find https://affinity.help

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  • Staff

Hi @Tdo777,

Welcome to the forums. 

Have you just re-installed the retail version but not run it just yet? If so, the beta won't detect it. Just to make sure everything is all good, close both apps, open the retail version, and then try to open the beta. 

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