kailaprints Posted July 11, 2020 Share Posted July 11, 2020 Windows 10 Version1.8.3.641 Been working perfectly, until today. I select my artwork, resize and try to print. Program freezes and will not respond to any commands. Have to shut it via the tab in my taskbar or task manager Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted July 13, 2020 Staff Share Posted July 13, 2020 Hi Kailaprints, Please see this forum here when reporting issues to us: What printer are you using? Does it crash before or after accepting the options in the print dialog? Could you attach the file you're trying to print, and the print settings you're using please so we can try to reproduce this. Quote Link to comment Share on other sites More sharing options...
cmquinones Posted July 17, 2020 Share Posted July 17, 2020 On 7/13/2020 at 3:50 AM, Sean P said: Hi Kailaprints, Please see this forum here when reporting issues to us: What printer are you using? Does it crash before or after accepting the options in the print dialog? Could you attach the file you're trying to print, and the print settings you're using please so we can try to reproduce this. I am having the same issue. As soon as i select print the entire things freezes and I have to pull up my task manager to close it. It doesn't even get to the print dialog open when it freezes. I have uninstalled the program and reinstalled it and continue to have this problem. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted July 20, 2020 Staff Share Posted July 20, 2020 Have either of you recently removed or renamed a printer on your machine? There is a known hang that can occur if the previously selected printer is longer present or has been renamed: Quote Link to comment Share on other sites More sharing options...
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