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kailaprints

Designer freezes when I try to print

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Windows 10

Version1.8.3.641

 

Been working perfectly, until today. I select my artwork, resize and try to print.

 

Program freezes and will not respond to any commands. Have to shut it via the tab in my taskbar or task manager

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Hi Kailaprints,

Please see this forum here when reporting issues to us: 

What printer are you using? Does it crash before or after accepting the options in the print dialog? Could you attach the file you're trying to print, and the print settings you're using please so we can try to reproduce this.

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On 7/13/2020 at 3:50 AM, Sean P said:

Hi Kailaprints,

Please see this forum here when reporting issues to us: 

What printer are you using? Does it crash before or after accepting the options in the print dialog? Could you attach the file you're trying to print, and the print settings you're using please so we can try to reproduce this.

I am having the same issue. As soon as i select print the entire things freezes and I have to pull up my task manager to close it. It doesn't even get to the print dialog open when it freezes. I have uninstalled the program and reinstalled it and continue to have this problem.

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Have either of you recently removed or renamed a printer on your machine? There is a known hang that can occur if the previously selected printer is longer present or has been renamed:

 

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