EGODRACO1989 Posted July 7, 2020 Share Posted July 7, 2020 Good afternoon, I have a serious problem, when I open affinity photo and place an image, it does not last even four seconds and it closes, I repeat the action several times and the same thing happens. I hope you can give me some solution. Quote Link to comment Share on other sites More sharing options...
wonderings Posted July 7, 2020 Share Posted July 7, 2020 A few things that would be good to know, what Affinity program is this? Are you on Mac or PC? Which OS version are you using? Does this happen only when you try and place the same image or any image? If you open up the application and do not try and place an image can you make a new document and proceed as normal? Quote Link to comment Share on other sites More sharing options...
EGODRACO1989 Posted July 7, 2020 Author Share Posted July 7, 2020 I use affinity photo 1.8, my operating system is windows 10 pro, the shutdown happens when placing any image and it also happens when I use any tool. Quote Link to comment Share on other sites More sharing options...
EGODRACO1989 Posted July 7, 2020 Author Share Posted July 7, 2020 26 minutes ago, wonderings said: Algunas cosas que sería bueno saber, ¿qué programa de afinidad es este? ¿Estás en Mac o PC? ¿Qué versión de sistema operativo estás usando? ¿Esto sucede solo cuando intentas colocar la misma imagen o cualquier otra imagen? Si abres la aplicación y no intentas colocar una imagen, ¿puedes hacer un nuevo documento y proceder normalmente? I use affinity photo 1.8, my operating system is windows 10 pro, the shutdown happens when placing any image and it also happens when I use any tool. Quote Link to comment Share on other sites More sharing options...
wonderings Posted July 7, 2020 Share Posted July 7, 2020 First thing I would try would be to uninstall the software and install clean again. Maybe something has been corrupted that is causing this as it is not normal. Quote Link to comment Share on other sites More sharing options...
EGODRACO1989 Posted July 7, 2020 Author Share Posted July 7, 2020 8 minutes ago, wonderings said: First thing I would try would be to uninstall the software and install clean again. Maybe something has been corrupted that is causing this as it is not normal. I just did what you told me but it closed again Quote Link to comment Share on other sites More sharing options...
EGODRACO1989 Posted July 7, 2020 Author Share Posted July 7, 2020 I already found the problem, it was my graphics card. Quote Link to comment Share on other sites More sharing options...
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