ianrb Posted July 6, 2020 Share Posted July 6, 2020 Win10 PC Freezing comes up a lot in search . I have reported this problem before while working from Lr5 Now trying to work from On1 2020 but still get consistent freezing of the image that sometimes requires a forced shutdown and restart Hoping to abandon Lightroom even though often wish I had stayed with Adobe --- would have been less expense in time/dollars/frustrations The best thing is I can usually save work first before turn off As before; I cannot notice any uniformity that my cause the freezing AP will often freeze up if left idle for a few hours or overnight . Using mostly Olympus ORF >tiff . I guess I can try ORF >psd to see what happens . Comments and questions welcome from other uses Honestly my friends; this is really starting to P me off even though I am in not rush to do anything . Cheers Photo: On1 + AP is a nice mix IMO Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 13, 2020 Staff Share Posted July 13, 2020 Hi @ianrb, My sincerest apologies for the delayed response here. Firstly, I'd like to try and narrow down the cause of this issue, can you please confirm for me: Are you opening files from ON1 into Affinity as an 'external editor'? Does this happen with every file, only certain ones? When does the freezing begin? Are you following a specific workflow that causes this? Does the app every crash (and close itself) or do you always 'force close' the app? This changes whether a crash report is generated or not. If you open your image directly in Affinity (skipping the ON1 step), does the same freezing still occur? What are your settings within Preferences>Performance? A screenshot of this dialog would help. Many thanks in advance! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
ianrb Posted July 14, 2020 Author Share Posted July 14, 2020 Are you opening files from ON1 into Affinity as an 'external editor'? ---- Yes Does this happen with every file, only certain ones? When does the freezing begin? Are you following a specific workflow that causes this? --- Are you opening files from ON1 into Affinity as an 'external editor'? --- Yes and has happened from Lr5 Does this happen with every file, only certain ones? --- Can happen with any file at any time from opening to during editing When does the freezing begin? Are you following a specific workflow that causes this? ---- Doesn't seem to be any one thing that might cause it Does the app every crash (and close itself) or do you always 'force close' the app? This changes whether a crash report is generated or not. --- Ap does not crash. Most times I can save >close photo> reopen via "open recent" while others times a computer force close is required If you open your image directly in Affinity (skipping the ON1 step), does the same freezing still occur? --- Again; does not seem to make any difference . I do (sometimes now) export from On1 to an ''edit folder'' >open from Ap or open from On1 "send to" . From memory, I have had a freeze when opening via Win10 while "testing" . Hope that helps Dan -- was thinking yesterday there had not been a freeze up for awhile . It's all very much like the rattle in car that never rattles when you are paying a mechanic to fix it Quote Link to comment Share on other sites More sharing options...
ianrb Posted July 14, 2020 Author Share Posted July 14, 2020 Sorry; meant to add no need to apologize Dan and thanks for the reply Certainly annoying at times but covid is more likely to kill me before Ap annoyance 🤣 Just for interest -- have been off Ap for several hours but it has not frozen ---- couple of weeks ago it would likely have been frozen solid Quote Link to comment Share on other sites More sharing options...
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