Emerald76 Posted July 5, 2020 Share Posted July 5, 2020 Hi folks, I'm new to Affinity Photo - just purchased it yesterday. Anyway, my problem - and I apologise if this is something very simple I've missed but.. Every image I load for editing seems to have a filter above it - exactly as in the image attached. The image attached is from Unsplash, and as you can see from the navigator on the bottom right, the paper texture should be blue, but it's green in the main viewer. This happens with every image/file I try to open - any ideas? Thank you in advance. Quote Link to comment Share on other sites More sharing options...
carl123 Posted July 6, 2020 Share Posted July 6, 2020 Please check if this FAQ is applicable to your problem Chris B 1 Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
Emerald76 Posted July 6, 2020 Author Share Posted July 6, 2020 11 hours ago, carl123 said: Please check if this FAQ is applicable to your problem Thanks for this, I've changed the profile but no joy. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 7, 2020 Staff Share Posted July 7, 2020 What have you changed the profile from and what have you changed it to? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
walt.farrell Posted July 7, 2020 Share Posted July 7, 2020 To use the Stock panel, you need to create a document, and then drag the image out of the stock panel onto that document. What color profile did you use when you created the document? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Emerald76 Posted July 7, 2020 Author Share Posted July 7, 2020 17 minutes ago, Chris B said: What have you changed the profile from and what have you changed it to? There was no color profile attached to the monitor/display. I added the sRGB IEC61966-2.1 color profile. Quote Link to comment Share on other sites More sharing options...
Joachim_L Posted July 7, 2020 Share Posted July 7, 2020 3 minutes ago, Emerald76 said: I added the sRGB IEC61966-2.1 color profile. Does this fix your problem? Quote ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 7, 2020 Staff Share Posted July 7, 2020 Try unchecking 'Use my settings for this device too' if using sRGB doesn't sort it. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Emerald76 Posted July 7, 2020 Author Share Posted July 7, 2020 4 minutes ago, Joachim_L said: Does this fix your problem? No. I have the same problem. Any image I open has incorrect colours on the main viewer, whereas the navigator shows the correct image. Quote Link to comment Share on other sites More sharing options...
Emerald76 Posted July 7, 2020 Author Share Posted July 7, 2020 Just now, Chris B said: Try unchecking 'Use my settings for this device too' if using sRGB doesn't sort it. When I uncheck this button it removes the option to use the sRGB profile. Quote Link to comment Share on other sites More sharing options...
Emerald76 Posted July 7, 2020 Author Share Posted July 7, 2020 27 minutes ago, walt.farrell said: To use the Stock panel, you need to create a document, and then drag the image out of the stock panel onto that document. What color profile did you use when you created the document? That's the method I used. sRGB IEC61966-2.1 is the color profile Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 7, 2020 Staff Share Posted July 7, 2020 Have you changed any of the Colour settings in Preferences > Colour? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Emerald76 Posted July 7, 2020 Author Share Posted July 7, 2020 11 minutes ago, Chris B said: Have you changed any of the Colour settings in Preferences > Colour? No, all identical as in your image. I've created a video capture: 2020-07-07_16-09-35.mp4 Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 8, 2020 Staff Share Posted July 8, 2020 Thanks for the video. Your transparent background also looks odd. Have you tried uninstalling your graphics drivers and reinstalling them? Somestimes this is required (as opposed to just updating them). This is likely now a driver issue if you're using the correct colour profile. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Emerald76 Posted July 8, 2020 Author Share Posted July 8, 2020 3 hours ago, Chris B said: Thanks for the video. Your transparent background also looks odd. Have you tried uninstalling your graphics drivers and reinstalling them? Somestimes this is required (as opposed to just updating them). This is likely now a driver issue if you're using the correct colour profile. Unfortunately this has not resolved the issue. What baffles me is that the navigator is showing the correct image on the bottom right of AP, but the main viewer doesn't.. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 9, 2020 Staff Share Posted July 9, 2020 At the moment, the Navigator Panel is not colour managed which is why it looks correct. You aren't assigning any ICC profiles etc. are you? Your WIndows colour management settings now look correct. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Emerald76 Posted July 9, 2020 Author Share Posted July 9, 2020 6 hours ago, Chris B said: At the moment, the Navigator Panel is not colour managed which is why it looks correct. You aren't assigning any ICC profiles etc. are you? Your WIndows colour management settings now look correct. This is the current profile Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 10, 2020 Staff Share Posted July 10, 2020 Are you using a separate display? The one you've changed in the above screenshot is for a laptop/notebook screen. If you have a second display connected, you will need to make sure that is also using sRGB as each display is capable of being independantly colour managed. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Emerald76 Posted July 11, 2020 Author Share Posted July 11, 2020 22 hours ago, Chris B said: Are you using a separate display? The one you've changed in the above screenshot is for a laptop/notebook screen. If you have a second display connected, you will need to make sure that is also using sRGB as each display is capable of being independantly colour managed. I just use 1 display Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 14, 2020 Staff Share Posted July 14, 2020 Thanks for confirming. Can you take a screenshot of the transparent new document so I can see the checkerboard? It looks distored in the video but I'm not sure if that's because it's low resolution. It should look like this: I'm going to include what my settings look like as well, just incase we're missing something. I'll be honest, udpating the drivers or selecting the correct display profile usually resolves this... Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Emerald76 Posted July 15, 2020 Author Share Posted July 15, 2020 All of my settings are identical to yours. Here's a screenshot of the blank canvas: Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 16, 2020 Staff Share Posted July 16, 2020 Thanks for that. It just looked odd in the video you sent over but I guess that's because the quality wasn't brilliant. At this point, I am at a bit of a loss as to what is causing this. We've checked the GPU drivers Display profiles and colour profiles You appear to be using all the other correct settings within the app As a bit of a last resort, can you try resetting the app? I am going to suggest a hard reset as you've only just purchased it and I imagine you haven't added many customisations yet. Close down the app, hold Ctrl and launch the Affinity Photo icon (keep hold of Ctrl). When you see a dialog appear, select all the settings and click Clear. Then try and open a document. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Emerald76 Posted July 18, 2020 Author Share Posted July 18, 2020 On 7/16/2020 at 10:22 AM, Chris B said: Thanks for that. It just looked odd in the video you sent over but I guess that's because the quality wasn't brilliant. At this point, I am at a bit of a loss as to what is causing this. We've checked the GPU drivers Display profiles and colour profiles You appear to be using all the other correct settings within the app As a bit of a last resort, can you try resetting the app? I am going to suggest a hard reset as you've only just purchased it and I imagine you haven't added many customisations yet. Close down the app, hold Ctrl and launch the Affinity Photo icon (keep hold of Ctrl). When you see a dialog appear, select all the settings and click Clear. Then try and open a document. Ok, so nothing changed after the reset. Quote Link to comment Share on other sites More sharing options...
carl123 Posted July 19, 2020 Share Posted July 19, 2020 Can you try changing the Renderer to Warp, restart APhoto and see if anything changes... Also, can you confirm images are opening OK in other applications (non-Affinity) on your PC Chris B and Emerald76 1 1 Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
Emerald76 Posted July 19, 2020 Author Share Posted July 19, 2020 5 hours ago, carl123 said: Can you try changing the Renderer to Warp, restart APhoto and see if anything changes... Also, can you confirm images are opening OK in other applications (non-Affinity) on your PC This worked. Thank you. I changed all settings that were different to yours here. View Quality was on Nearest Neighbor >> Changed to Bilinear Both the "Dither gradients" and "Use precise Clipping" were unchecked >> checked both File Recovery interval changed from 300 to 500 seconds And changed the "Retina Rendering" to Warp. No other programs were affected by this issue. Thanks to all who offered their help and advice! Quote Link to comment Share on other sites More sharing options...
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