Gshooter Posted July 4, 2020 Share Posted July 4, 2020 Hello. I purchased Affinity Photo many years ago and have never used it. I have now updated to the latest version and started using it. I need to re-install the program for accessing other applications (Adobe Bridge) . I can find no record of the product activation key. I may have ordered using a now defunct email address. Can you please help? Quote Link to comment Share on other sites More sharing options...
Alfred Posted July 4, 2020 Share Posted July 4, 2020 27 minutes ago, Gshooter said: I may have ordered using a now defunct email address. Even though the email address is now defunct, you should still be able to use it to log in to your Affinity Store account if you remember your password. If you don’t remember your password, you obviously won’t be able to use the password reset process and you’ll therefore need direct help from Serif staff. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
emmrecs01 Posted July 4, 2020 Share Posted July 4, 2020 @Gshooter Welcome to the Affinity forums. First, is this on Windows or Mac? I'm afraid it's not possible that you purchased Affinity Photo many years ago since the product has been available for only some 4 or 5 years! If you are running Windows, do you perchance mean "PhotoPlus", the now legacy Serif product? If you do mean Affinity Photo and you originally purchased the app directly from Serif, then your Affinity account will be tied to the email address you registered at the time of purchase. If so, log in with that email address and password. Once logged in you will have the opportunity to both update your email address and download the latest installer, if needed, along with your Product Key. If you originally purchased the program through the appropriate App Store your purchase and opportunity to redownload will be linked to you App Store ID. One other thing: there should be no need to reinstall the program for accessing other applications (Adobe Bridge) - I have Adobe Bridge and have set the File>Open with option in Bridge to be Affinity Photo. Or is that not what you are seeking to do? Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Gshooter Posted July 4, 2020 Author Share Posted July 4, 2020 Thanks for the reply. I am using windows 10. I originally purchased from Serif about 5 years ago. Yes I am trying to open an image from Adobe bridge into Affinity photo. Selecting File-Open just opens the file in Photoshop6. Selecting File - Open with- Goes to Adobe Photoshop CS6 (default). I have downloaded the latest version of Bridge. I have read on the web that others are experiencing the same problem and the general advice seems to be to reinstall Affinity Photo. Any advice welcome. Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted July 4, 2020 Share Posted July 4, 2020 Hi. Thanks for the additional information. I think, if you (sort of) reverse the procedure detailed on this Bridge Help page (i.e. change from Photoshop by browsing to APh directory) you will achieve what you want to do (I hope), without the need to reinstall APh. HTH Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Alfred Posted July 4, 2020 Share Posted July 4, 2020 14 minutes ago, Gshooter said: I am using windows 10. I originally purchased from Serif about 5 years ago. <pedantry> The Windows version of Affinity Photo wasn’t available to buy until late 2016. </pedantry> emmrecs01 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Gshooter Posted July 5, 2020 Author Share Posted July 5, 2020 Thanks to everybody for your help. The problem has been resolved. Quote Link to comment Share on other sites More sharing options...
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