Louise1956 Posted June 29, 2020 Share Posted June 29, 2020 I have Affinity publisher 1.8... it crashes whenever I try to type in a text box. I read the forum that said: "I suspect if you hold CTRL and run the program up and tick all the boxes to reset it that should resolve it," but as I am new to this, I'm not sure what that suggestion means. I am running windows 10 on a PC. Another suggestion was to go into preferences and uncheck auto... but when I go to edit>preferences, it freezes completely. Any help would be greatly appreciated. I did check that I wanted crashes automatically sent. Louise Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted June 29, 2020 Share Posted June 29, 2020 5 hours ago, Louise1956 said: I read the forum that said: "I suspect if you hold CTRL and run the program up and tick all the boxes to reset it that should resolve it," but as I am new to this, I'm not sure what that suggestion means. Your keyboard should have a key labelled Control. Before you start Publisher hold that key down, and keep holding it down, then do whatever you do to start Publisher. Keep holding down the Control key and you should see a window like this (I am on Mac OS) I would try with the top three checked first, click Clear. Quote Mac Pro (Late 2013) Mac OS 12.7.2 Affinity Designer 2.3.1 | Affinity Photo 2.3.1 | Affinity Publisher 2.3.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Blende21 Posted June 29, 2020 Share Posted June 29, 2020 ... the key may be called "strg" on some keyboards. Quote Link to comment Share on other sites More sharing options...
wonderings Posted June 29, 2020 Share Posted June 29, 2020 I wonder if there is a corrupt font. Are you using a font you downloaded? Or does this happen with any font you select and then try and type with? Quote Link to comment Share on other sites More sharing options...
Alfred Posted June 29, 2020 Share Posted June 29, 2020 9 minutes ago, Blende21 said: ... the key may be called "strg" on some keyboards. On an English keyboard ‘Control’ is usually abbreviated to Ctrl. I would only expect to see Strg (the abbreviation for „Steuerung“) on a German keyboard. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.3.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Louise1956 Posted June 29, 2020 Author Share Posted June 29, 2020 Thank you for the quick replies. I followed the instructions above to get the clear user data screen, which came up with no problem, and cleared the first three boxes (all the rest were already not checked). I then tried to open a new document and placed a text box in it, but at first, as soon as I started typing, the program shut down immediately . However, I persisted and kept trying. On the fifth try, IT WORKED!!! yay! Your help is greatly appreciated. Now I can start training. I'm very excited, and again, thank you so much for your prompt response and help!! Louise Quote Link to comment Share on other sites More sharing options...
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