Crash on Develop with 3 Images open

[AiDon]

Hi,

Crashing reported in the PRD version is happening with the  latest Beta (v1.8.4.665), the Beta created a Crash Dump which is attached.

 

e5c83c16-44bc-4115-908f-3087231a2dc3.dmp

[Chris B]

Hey AiDon,

Apologies for not responding to the linked thread.

We are having issues accessing the FIle Request section of Dropbox. I have added it as a priority to my list. 

[AiDon]

AS UPDATED on the other thread ...

Yes, this is still happening but it seems to be an issue with the monitor in use or the ICC Profile used by that monitor as  I have a internal monitor using the IGPU (Intel HD630) set to sRGB IEC61966-2.1and a external monitor where the ICC profile being used is S24R35x.icm (Samsung). If I change that external monitor to sRGB IEC61966-2.1 the crash still happens. Windows setting is Extend.

If I reset the settings and change the renderer to the iGPU and open on either monitor there is NO crash, the performance settings are:

So the question is is the issue because of the renderer or the monitor or the compressed RAW?

Also I noticed that when using the GTX1050 as the renderer the application interface colors are a little off.

[AiDon]

So, in summary, if I use the internal GPU as a renderer on either monitor the crash doesn't happen ... if I use the high-performance GPU as the renderer then the crash occurs. Driver is:

[Chris B]

I cannot say I've seen a crash like this related to the Renderer before. We've seen issues like crashing whilst stitching a panorama with the dedicated GPU but not from developing images, as far as I know.

Can you see if you have any crash reports please?

They can be found in:

%AppData%\Affinity\Photo\1.0\CrashReports

or 

%AppData%\Affinity\Photo\1.0 (Store)\CrashReports

I'd really like to get to the bottom of this one.

[AiDon]

Hi Chris, I have attached crash reports both from the PRD and Beta versions;

- AiDon Crash Reports from 0627 Beta.zip

- AiDon Crash Reports from 0627 Prd.zip

You right insofar as it is unusual but I am sure it isn't the uncompressed RAW from Sony as it will happen with CR3, CR3 and Sony compressed. I have seen some inconsistencies when 3 images are selected from the File-> Open dialog at the same time, where the application sometimes reports opening 1 document or 2 documents using the GTX1050 but when using the iGPU (HD630) it always reports opening 3 documents.

Regards, Don

[AiDon]

Hi, Note that it is still crashing in the latest Beta [1.8.4.693(RC)] also repeatable using ARW images for HDR.

Regards, Don

 

Crash Report Attached ...

Unhandled exception at 0x000001DD06743CF8 (nvwgf2umx.dll) in f7d1f3df-b787-42cb-8396-c2919b64d31a.dmp: 0xC00000FD: Stack overflow (parameters: 0x0000000000000001, 0x0000003DE0CA9000).

 

f7d1f3df-b787-42cb-8396-c2919b64d31a.dmp

[AiDon]

Hi, As detailed in this thread the crash is now happening in the latest PRD version.

 

[Chris B]

Hi AiDon,

That crash is coming from the Nvidia driver. We've seen a few reports from both the Game Ready drivers as well as the Studio drivers. Some people are saying the latest version is crashing but some older drivers are not.

Any chance you can try a driver from a few months ago (if you can find any for that card).

[Chris B]

Apparently the 442.74 driver is stable can you see if that works with your 1050?

[AiDon]

1 hour ago, Chris B said:

Apparently the 442.74 driver is stable can you see if that works with your 1050?

Hi Chris, Thanks yes that driver works perfectly well ... but, there must be an issue in Affinity also because it only affects Sony RAW with the later drivers. Canon RAW and Fuji RAW are not affected along with TIF also.

Regards, Don

[AiDon]

Please note that the crash happens with the latest drivers also, v456.38, both Studio and Game.

I still think there is an issue with AP as when opening multiple images the status on the top right shows "Loading 1 document" whereas if you use an alternate renderer it shows the correct number of images being opened:

[AiDon]

Note that this issue is still happening with uncompressed ARM images in 1.9.0.734