Jump to content

Recommended Posts

Hi,

I have just downloaded the trial version of Affinity Designer. Whenever installing it says Setup Failed.

I have the up to date version of .net

When I search in the SetupUI this is what I get: 

Startup: 6/24/2020 9:00:35 AM
OS version: 10.0.18362
ProductName: Designer
ProductType: Retail
Opening HKLM...
    OK
Opening registry key: 'SOFTWARE\Serif\Affinity\Designer\1'...
    Failed
Getting ProgramW6432 environment variable...
    OK
Install path not found, using default: C:\Program Files\Affinity\Designer
Opening MSI database: Affinity.msi
Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductVersion'
    OK

Can you help me work out why setup is failing?

Thanks

Rose

Share this post


Link to post
Share on other sites

Welcome to the forum Rose1 :)

Can you try restarting your machine and then try reinstalling the app again? If you continue to get the Setup Failed message, please attach your setup log to this thread.

 

 

 

 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...

Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.