Rose1 Posted June 24, 2020 Share Posted June 24, 2020 Hi, I have just downloaded the trial version of Affinity Designer. Whenever installing it says Setup Failed. I have the up to date version of .net When I search in the SetupUI this is what I get: Startup: 6/24/2020 9:00:35 AM OS version: 10.0.18362 ProductName: Designer ProductType: Retail Opening HKLM... OK Opening registry key: 'SOFTWARE\Serif\Affinity\Designer\1'... Failed Getting ProgramW6432 environment variable... OK Install path not found, using default: C:\Program Files\Affinity\Designer Opening MSI database: Affinity.msi Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductVersion' OK Can you help me work out why setup is failing? Thanks Rose Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted June 26, 2020 Staff Share Posted June 26, 2020 Welcome to the forum Rose1 Can you try restarting your machine and then try reinstalling the app again? If you continue to get the Setup Failed message, please attach your setup log to this thread. Quote Link to comment Share on other sites More sharing options...
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