melts Posted June 22, 2020 Share Posted June 22, 2020 I’m on a relatively recent ipad and latest OS. What gives? Is there a fix in the works or can I get my $$ back? Quote Link to comment Share on other sites More sharing options...
Alfred Posted June 22, 2020 Share Posted June 22, 2020 42 minutes ago, melts said: Is there a fix in the works or can I get my $$ back? Welcome to the Serif Affinity Forums, @melts. You would have to ask Apple about getting your money back, but Serif can’t work on a fix unless and until they can reproduce the crash. Which Affinity app were you using, and what were you doing when the crash occurred? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
melts Posted June 22, 2020 Author Share Posted June 22, 2020 I’m using Affinity Photo for Ipad version 1.8.3 Tried to open photo in Photos and it crashed on all attempts. Copied photo to clipboard and tried to import it and it crashed. ios. 13.5.1. ipad 6th gen. 88gb free Hope that helps and it gets fixed otherwise it’s useless. On 6/17/2020 at 1:49 AM, Visal said: Hello! I’ve been using Affinity photo for quite sometime now, but recently I’ve been encountered a problem in the IPad version application. Every time I open a saved file in my IPad, the app suddenly crashed. I can find any solution to this problem. I’ve spent a lot of time editing this photo. I hope that the Affinity Team can help solve this problem. Any other files work just fine but not the one I’ve been working on lately. Quote Link to comment Share on other sites More sharing options...
melts Posted June 22, 2020 Author Share Posted June 22, 2020 Hi, did a power down and reboot on the ipad and now it’s working, Sorry to have raised an alarm. All is good. Quote Link to comment Share on other sites More sharing options...
DM1 Posted June 23, 2020 Share Posted June 23, 2020 4 hours ago, melts said: Sorry to have raised an alarm. @melts Hi melts, no issue with posting here when you are having a problem with the app, for whatever reason. I would though, suggest providing as much information as possible when describing what is happening, even including screen recordings or screen shots. Also, keep in mind that international time zones and Covid work constraints mean you may not get an immediate response from moderators. Other forum members residing in your Timezone may be able to help earlier so the help provided is not always 'official'. Many issues are easily resolved by adjusting settings in iPad (eg. crashing when accessing Photo library is often the result of iOS not providing read write access to AP). These sorts of issues are easily fixed. If settings are ok the next thing to try is hard resetting your iPad. That clears ram and can resolve certain issues. If that doesn't work, post here. It also helps if you don’t post the same issue in several threads. Mods don’t like us doing that. 😁 Dan C 1 Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
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