Danielcely Posted June 20, 2020 Share Posted June 20, 2020 I was doing a basic high frequency editing on a photo, after a while of using a combination of the clone stamp and the healing brush, with just two additional pixel layers ( for a total of 5 layers) affinity froze, it won't quit or do anything at all. I'm working on a Windows laptop and I only have that one file open, the laptop itself continues working normally and when checking the task manager there is nothing unusual, with affinity using less than 5% of my cpu, but still won't do a thing. Any ideas? If I force quit, will affinity be able to save my file? Quote Link to comment Share on other sites More sharing options...
PeteMacca Posted June 22, 2020 Share Posted June 22, 2020 Did the freeze happen when you moved a layer? If so..., it's a known bug. Same thing happened to me, and others. Get the beta to fix the problem (it seems quite stable): https://forum.affinity.serif.com/index.php?/forum/34-photo-beta-on-windows/ Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 22, 2020 Staff Share Posted June 22, 2020 Can you reproduce this @Danielcely? Welcome to the Affinity Forums. If there's any additional info you can provide that would be great. What happened to your file when you force quit? The auto-save interval is on at 300 seconds by default so I would hope some of the work was salvaged. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Danielcely Posted June 25, 2020 Author Share Posted June 25, 2020 Hi Chris, I'm not sure if this is a known bug, but I realized that it consistenly freezes when hitting the keyboard command "I" for the color picker. It has happened several times, It's ok if I select the tool with the cursor, but using the keyboard command, it just kills it, I'e managed to work around it though. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 26, 2020 Staff Share Posted June 26, 2020 You haven't accidentally mapped another key to "I" have you? Wonder if that's causing a conflict? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Danielcely Posted June 27, 2020 Author Share Posted June 27, 2020 Nope, I'm new to the software, I haven't customised a thing. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 1, 2020 Staff Share Posted July 1, 2020 If I cannot reproduce it, we will ideally need a dump file from you when Affinity has frozen/locked up. If you can get a quick recording too that might help. So sorry for the trouble. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
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