INSVNX Posted June 20, 2020 Share Posted June 20, 2020 Hi, I just bought the Affinity Photo and wanted to try it out. The first thing that appears on my screen after creating new document is just a bunch of artifacts/glitches. Same thing happens after importing picture. What could cause that? My CPU and GPU is fine and is capable of running programs like that, Windows 10 is clean - I reinstalled it few days ago without downloading anything else than few games and Affinity Photo, drivers are also updated. Any tip and advice on how to fix it will be appreciated, thanks. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 20, 2020 Share Posted June 20, 2020 Welcome to the Serif Affinity forums. Probably an out-of-date video driver. You may need to download the latest one from your video card manufacturer's website, uninstall the current driver, and install the new one. Or, for some other possibilities: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
INSVNX Posted June 20, 2020 Author Share Posted June 20, 2020 All drivers are updated (446.16 for GTX 970) so that does not cause the problem. Thanks for sending link to the article but I already read that and I still have no idea what's going on. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 22, 2020 Staff Share Posted June 22, 2020 Hey INSVNX, Walt was suggesting you uninstall and then reinstall them—as opposed to updating to the latest version. This type of screen corruption is almost always caused by graphics drivers. If you don't have any of those apps installed that are listed in Leigh's post, my money is on the drivers. For some reason, just updating doesn't fix it which is why we recommend a fresh reinstall. Do you have a multiple monitor setup as well? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Fritz_H Posted June 22, 2020 Share Posted June 22, 2020 the NVidia-Installer has an option to do a "clean install": Quote Link to comment Share on other sites More sharing options...
INSVNX Posted June 22, 2020 Author Share Posted June 22, 2020 Thanks for answers but I did the clean install on few versions of Nvidia drivers and nothing helped. I fixed the issue tho. I reinstalled Windows again and now everything is fine. Still - I have no idea what could cause that. At first I fought that Nvidia optimize for compute performance could be the problem but I had it disabled in global settings and in the app settings. Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 23, 2020 Staff Share Posted June 23, 2020 Thanks for updating us INSVNX. Sorry you had to go through the trouble of reinstalling Windows though. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.