Ali Maamoun Posted June 19, 2020 Share Posted June 19, 2020 (edited) I am trying to purchase the programs but the purchase would not continue after the checkout page, there is no button to press to proceed Edited June 19, 2020 by Ali Maamoun Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 19, 2020 Staff Share Posted June 19, 2020 A screenshot showing what stage you have got to would help us here Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Ali Maamoun Posted June 19, 2020 Author Share Posted June 19, 2020 I edited the post and added screenshots Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 19, 2020 Staff Share Posted June 19, 2020 scroll down in the store basket page and take another screenshot please Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Ali Maamoun Posted June 19, 2020 Author Share Posted June 19, 2020 Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 19, 2020 Staff Share Posted June 19, 2020 Thanks I will investigate Ali Maamoun 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Ali Maamoun Posted June 19, 2020 Author Share Posted June 19, 2020 Thanks, a fast response will be much appreciated as I need to catch the offer Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 19, 2020 Staff Share Posted June 19, 2020 No problem. I will make sure you get the offer no matter how long this takes. 2 web engineers are on this already Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 19, 2020 Staff Share Posted June 19, 2020 Would you please use a different browser? more specifically consider changing your VPN IP address or perhaps you have a browser extension that is blocking our payment system Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Ali Maamoun Posted June 19, 2020 Author Share Posted June 19, 2020 I am not using any VPN, and I tried now Microsoft edge instead of chrome and it is the same Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 19, 2020 Staff Share Posted June 19, 2020 Please could you go back to Chrome and in the basket Right click on the page and choose Inspect (Ctrl+Shift+I) Go to the Network tab Reload the page (Ctrl+F5). Everything should show a Status of 200. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Ali Maamoun Posted June 19, 2020 Author Share Posted June 19, 2020 Not everything Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 19, 2020 Staff Share Posted June 19, 2020 Thanks. That looks like it was redraw (F5) not Refresh (Ctrl+F5), but anyway Please try Ctrl+F5 one more time then if you click on the Status column to sort it, do you have anything that is not 200, 302 or 304? Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 19, 2020 Staff Share Posted June 19, 2020 Sorry I missed that you are logged out in that screenshot, probably timed out. Please log back into your account first and then screenshot with the status column Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Ali Maamoun Posted June 19, 2020 Author Share Posted June 19, 2020 This is how it looks now Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 19, 2020 Staff Share Posted June 19, 2020 Perfect, thanks please can you drag status wider and tell us what the failures are? Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Ali Maamoun Posted June 19, 2020 Author Share Posted June 19, 2020 Quote Link to comment Share on other sites More sharing options...
Adam Posted June 19, 2020 Share Posted June 19, 2020 Hi Ali Maamoun, Sorry you're still having trouble. I can certainly take this further for you and get one of the guys here at Affinity place the order for you manually, if you wish. Please send me an email to affinityorders@serif.com and request that payment be made manually, and we can definitely authorise this. Be sure to quote my name, Adam, within the email, and I'll get it to where it needs to be. Thanks for your time and patience. Adam 🙂 Quote Link to comment Share on other sites More sharing options...
Ali Maamoun Posted June 19, 2020 Author Share Posted June 19, 2020 how does this proceed? Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 19, 2020 Staff Share Posted June 19, 2020 You have already done plenty to help us investigate the browser issue, and Adam is suggesting that we can help you buy it avoiding the browser, and just do this through email with us sending you a payment link and you paying securely when you are ready Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Ali Maamoun Posted June 19, 2020 Author Share Posted June 19, 2020 Ok, thank you for your support, I will send this email now. Quote Link to comment Share on other sites More sharing options...
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