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I downloaded Affinity Photo and Affinity Designer and got to it right away. Later, when I went to unlock it, I wasn't able to. The issue is mine, in so far as I mistyped my email address and then mistakenly deleted the email with the Product Key (I know, I know...). I tried again . The second time around, I used a different email address so I'm guessing  you could be showing too many of me. What can we do to resolve this, please and thank you.

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Welcome to the Serif Affinity forums, @ProfuseToke.

I assume you registered for the 90-day free trial? And then you registered again using a different email address?

If so, when you registered the second time, did you download the products again? I do not think your new product key would work with the old download.


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.5.703 and 1.9.0.767 Beta   / Affinity Designer 1.8.5.703 and 1.9.0.767 Beta  / Affinity Publisher 1.8.5.703 and 1.9.0.742 Beta.

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I registered for the 90-day free trial with one email and downloaded the products then. After erroneously deleting the email with the product keys,  I used a second email to re-register and received a second email with a second set of product keys. This worked the first time I used Photo and Publisher but not later on when I tried to reopen them. So no, sir. It's not working. I think the system believes, due to  my error, that I'm trying to use Affinity products on two separate computers which is not the case. I'll just contact support if possible. Thanks.

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2 minutes ago, ProfuseToke said:

This worked the first time I used Photo and Publisher but not later on when I tried to reopen them. So no, sir. It's not working.

Thanks for the clarification.

You only enter the product key once. After you have done that, when you next restart the applications you just click on Continue Trial.

 


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.5.703 and 1.9.0.767 Beta   / Affinity Designer 1.8.5.703 and 1.9.0.767 Beta  / Affinity Publisher 1.8.5.703 and 1.9.0.742 Beta.

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You're not the first person confused by that. Otherwise, it wouldn't have a FAQ :)


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.5.703 and 1.9.0.767 Beta   / Affinity Designer 1.8.5.703 and 1.9.0.767 Beta  / Affinity Publisher 1.8.5.703 and 1.9.0.742 Beta.

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