j.king Posted June 16, 2020 Share Posted June 16, 2020 Is there a trick to getting a 3D PSD to open correctly in AP? Or a setting to tweak? I already made sure to tick 'Import smart objects when possible'. I have tried a couple of "Signwall" 3D PSD mockup files and on both the Your Logo Here layer will not completely load. I also tried downsizing the doc to see if that would help... nope. Is there a certain amount of RAM required on PC laptops to ensure this works correctly? I have 4GB but can add more if that is the issue. Screenshot example attached shows how much of that layer will load. Quote Link to comment Share on other sites More sharing options...
wonderings Posted June 16, 2020 Share Posted June 16, 2020 1 hour ago, j.king said: Is there a trick to getting a 3D PSD to open correctly in AP? Or a setting to tweak? I already made sure to tick 'Import smart objects when possible'. I have tried a couple of "Signwall" 3D PSD mockup files and on both the Your Logo Here layer will not completely load. I also tried downsizing the doc to see if that would help... nope. Is there a certain amount of RAM required on PC laptops to ensure this works correctly? I have 4GB but can add more if that is the issue. Screenshot example attached shows how much of that layer will load. No answer for you, but 4 gigs is seriously low RAM. Baseline for me would be 8 gigs at minimum. 16 gigs is average these days. Not sure if it will help here, but more RAM should help in general. I am sure someone will be able to answer your question, good luck! Quote Link to comment Share on other sites More sharing options...
j.king Posted June 16, 2020 Author Share Posted June 16, 2020 Thanks. I knew I would most likely need to add RAM. Was my plan but haven't done it yet. Quote Link to comment Share on other sites More sharing options...
j.king Posted June 17, 2020 Author Share Posted June 17, 2020 anyone else able to chime in on this? Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted June 17, 2020 Staff Share Posted June 17, 2020 Hi j.king, That's probably because of some photoshop feature we don't support. Do you mind attaching the file for us to check? I can provide an upload link if you wish to keep it private/if it's copyrighted. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
j.king Posted June 17, 2020 Author Share Posted June 17, 2020 Sure send me a link and I'll send it to you. It is a free download found on numerous mock-up sites. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted June 22, 2020 Staff Share Posted June 22, 2020 Thanks for the file j.king. Issue logged to be looked at. Thread moved to the Bugs section. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
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