Knikki Posted June 14, 2020 Share Posted June 14, 2020 Hi I would like the report the following error. I have used the Search facility but not seen anything reported. Affinity - 1.8.3 MacOS - Catalina 10.15.5 Mac is iMac 27in 2019. Open Affinity Photo Go - New Document Presets dialog opens Click on Preset (which should be empty) Change the Values in the Page With and Page Hight (values are imaterial) Tab out of the Value fields Click "Custom" now at the top All of Afffinty Photo closes and you are left on the desktop Apple did capture it and I have saved the log file it and can attach if required. NOTE- Doing the same actions in Affinity Designer worked without the crash. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 14, 2020 Staff Share Posted June 14, 2020 Hey Knikki, I'm struggling to reproduce this. Would you mind either recording a quick video or taking a screenshot of the settings in the dialog before the app crashes? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Knikki Posted June 14, 2020 Author Share Posted June 14, 2020 41 minutes ago, Chris B said: Hey Knikki, I'm struggling to reproduce this. Would you mind either recording a quick video or taking a screenshot of the settings in the dialog before the app crashes? Hi OK a video created and attached. Hope that helps. Thanks Screen_Recording_2020-06-14_at_19_25_52.mov Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 16, 2020 Staff Share Posted June 16, 2020 Thank you for the video. I still can't crash it. I forgot to ask you for the crash report in my first reply. My apologies. Would you mind attaching it? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Knikki Posted June 16, 2020 Author Share Posted June 16, 2020 5 hours ago, Chris B said: Thank you for the video. I still can't crash it. I forgot to ask you for the crash report in my first reply. My apologies. Would you mind attaching it? Yeah no problem. Not doing my job as a tester really should have attached the crash log. It was generated by Apple when Affinity crashed. I might uninstall and reinstall to see if that fixes it but will have to wait till later in the week. Affinity Crash.pages Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 17, 2020 Staff Share Posted June 17, 2020 Hey Knikki, That isn't really giving much away to be honest—which is a shame. I'm pretty sure resetting the app will fix this as the other apps aren't suffering the same crash. I'm not sure where you purchased your copy of Affinity from, so I'll provide instructions for both. We can safely reset by doing the following: Mac App Store: Please go to this location - \Users\username\Library\Containers\com.seriflabs.affinityphoto\ and rename affinityphoto to affinityphoto.old Affinity Store: Please go to this location - \Users\username\Library\Application Support\Affinity Photo\ and rename Affinity Photo to Affinity Photo Old If you wanted to attach the renamed folder for us to investigate that would be fab. Oh any by 'safely reset' I mean we can restore anything if you lose any user defaults by renaming the folder back. A quick reset can be performed by holding down ctrl when you launch the app and click Clear when prompted. However this will not create a backup of your user defaults. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Knikki Posted June 17, 2020 Author Share Posted June 17, 2020 Hi Chris Thanks for your time. I got Affinity from the Apple Store when setting up Catalina. I guess it could have been an install glitch, will follow your guide above but I am away from that machine for a couple of days so there will be a delay. Chris B 1 Quote Link to comment Share on other sites More sharing options...
D___ Posted November 22, 2020 Share Posted November 22, 2020 Hi, Same problem here on macbook air mid 2013 MacOS 10.13.6. I bought the 3 apps from the affinty store. I finally updated Photo and Designer from 1.8.3 to 1.8.6 a few days ago as proposed when starting the application. Can i use the same medicine? Thank you for your answer Best, Daniel Quote Link to comment Share on other sites More sharing options...
D___ Posted November 22, 2020 Share Posted November 22, 2020 And the same in Designer with the pencil tool Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 24, 2020 Staff Share Posted November 24, 2020 Hi @D___, Welcome to Affinity Forums Can you attach the crash report please? Thanks. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
D___ Posted November 24, 2020 Share Posted November 24, 2020 Hi @MEB Thanks for your reply. Here are the crash reports for Photo and Designer. I'm not very familiar with these library files, let me know if I posted the right stuff Best, Daniel Affinity Designer_2020-11-22-193646_Mac-Book-Air-de-Dan.crash Affinity Photo_2020-11-25-002022_Mac-Book-Air-de-Dan.crash Quote Link to comment Share on other sites More sharing options...
D___ Posted December 14, 2020 Share Posted December 14, 2020 up Quote Link to comment Share on other sites More sharing options...
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