Exported PNG file cannot be opened

[Umar Ali]

Hi, 

I'm new to affinity designer, recently I made a logo in AD and exported it as a PNG logo. However when I transferred the file on my mobile device, the gallery will not open the file and the screen appears blank. I then tried to use the Png file in a web based application 'Canva', but the png file will not upload to Canva, I get a message stating the following "we are unable to upload this file as it is not compatible with Canva or it is corrupted. 

Note: I have uploaded other png files (not made in AD) to my phone and Canva and these work. 

[Umar Ali]

I also tried uploading my png logo to photobox website and the file is not recognised. Is there a support email for AD for me to get in touch with them. Your advise will be appreciated.

[Wosven]

Hi,

Did you tried different exports/settings for exporting this PNG or only this file?

[Umar Ali]

Hi,

I tried different export settings, I also tried different format e.g. SVG. I tried changing the preset. With regards to the PNG file, once downloaded onto my desktop it seems fine and the file will open, the trouble is other softwares/online application will not recognise it such as photobox, Canva and even my mobile phone gallery. 

I'm sure I am most probably doing something wrong when exporting, otherwise other people would've said the same. I hope I do find a solution to this problem, as I really like AD and considering to also by the AP, but not being able to use it on other platform, it is a problem. 

[Wosven]

If you can post the file here perhaps we'll find the problem.

[Umar Ali]

Hi,

thank you for getting back. I really appreciate you taking your time to help me out here. I have attached the file.

[Umar Ali]

I seem to have the same problem with jpeg file where I cannot use it in photobox or Canva 

[Wosven]

Your first file is really huge (16M), I think that's why it doesn't load in other apps, unless you wait a long time. Try exporting it /4 or /10 and it should load in other apps faster.

It's best if you check the required size before exporting, to have it at the right size.

[Umar Ali]

 tried different file size, initially the first thing came to mind was the file size may be too large. I have tried file less than 1MB

[Wosven]

I have no problem importing smaller files (500 pixels width, for example) in canva, or other PNG and SVG made with Affinity apps.

You need to check if there's a file size limit, since your other files don't load if not resized.

 

[edit]

And your files downloaded are displayed without any problem on my phone

[/edit]

[Umar Ali]

Hi,

 

Thank you for looking into this. Its strange this don't work for me and I see you have no issue uploading my file on your Canva account. I get the following error message.

[Wosven]

Did you resize it first at, for example 500×500 pixels?

[Umar Ali]

I just literally tried this and switched from RBG 16 bit to RGB 8 bit. I've done 400/400 px and it worked. Quality a bit low now but it worked. thanks so much for your help. 

[Wosven]

You're welcome.

Keep on checking with larger sizes, it's probably the 16 bit that are causing errors.

SVG would be better since it's vector.