MarkXKR Posted June 11, 2020 Share Posted June 11, 2020 Just trying to save a file and received the message: 'access to the document's file was lost while performing loading' The file saved was 0bytes and Affinity closed down. Tried several times, same result. Tried shutdown/restart, same result. Tried saving to a short folder path and saved, no problem. Original path: FAILED C:\Users\xxnamexxxx\xxcompanyInsightxxxxxxx\IGM - Documents\Jobs\xxxxxx\4690-01 website\logo\FAVICON\xxxxxx-LOGO_RGB-favicon.afphoto Revised path: SAVED C:\Users\xxnamexxxx\xxcompanyInsightxxxxxxx\IGM - Documents\Jobs\xxxxxx\logo\FAVICON\xxxxxx-LOGO_RGB-favicon.afphoto Is there a limit on the save folder/file character length? PC / Win10 / AffinityPhoto v1.8.0.585 (haven't upgraded to latest versions as upgrades tend to crash/corrupt) Chris B 1 Quote Link to comment Share on other sites More sharing options...
Wosven Posted June 11, 2020 Share Posted June 11, 2020 Usually on Windows 10, you've got a max lenght for path of 260 characters. You can have more modifying the registry. Chris B 1 Quote Link to comment Share on other sites More sharing options...
MarkXKR Posted June 12, 2020 Author Share Posted June 12, 2020 Hi Wosven Thx for that. I checked the failing path length and it is 132 characters, which would appear to be within the 260 max. but got me thinking, the local folder is synced with OneDrive and I found this reference below to file path lengths, which may explain it i.e. some of the hidden strings and characters encoding could, in this instance, push it past the maximum length. A given element (file or folder) cannot be more than 128 characters. A total file path including full path + file name cannot be more than 260 characters. All must be URL encoded so many characters count as 3 characters. This means the limit can be reached faster than expected. Now need to find out if I can uncover the encoding and resultant length. Thx Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 12, 2020 Staff Share Posted June 12, 2020 I am unable to reproduce the crash but I do get an error. Doesn't matter if I save locally or to OneDrive though. We should definitely not be crashing as well. Ideally we need to reproduce this or get a crash report. Can you see if you have one in: %AppData%\Affinity\Photo\1.0\CrashReports or %AppData%\Affinity\Photo\1.0 (Store)\CrashReports Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 12, 2020 Staff Share Posted June 12, 2020 I've been trying this internally with some colleagues and I feel like we've found some potentially serious issues here. I will be carrying out further tests and will speak with dev. Thank you for this. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
MarkXKR Posted June 12, 2020 Author Share Posted June 12, 2020 Hi Chris I had two crash reports from yesterday which I've attached. Hope it helps. Let me know if you need anything else. e953ab70-fb47-4f3b-ae6a-c6103b30e5d7.dmp de7bff3c-72e7-4c4e-ab86-7ec130b93251.dmp Chris B and Patrick Connor 2 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 12, 2020 Staff Share Posted June 12, 2020 Perfect—thank you MarkXKR, I also created the .dmp files so this should give dev something to go on. Curiously, a huge discussion has broken out about this so this is really positive. I really appreciate you posting this. PaulAffinity 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
MarkXKR Posted June 12, 2020 Author Share Posted June 12, 2020 Glad I could help - and there was me thinking I'd caused the issue 😂 Chris B and PaulAffinity 1 1 Quote Link to comment Share on other sites More sharing options...
MarkXKR Posted June 23, 2020 Author Share Posted June 23, 2020 On 6/12/2020 at 1:01 PM, Chris B said: Perfect—thank you MarkXKR, I also created the .dmp files so this should give dev something to go on. Curiously, a huge discussion has broken out about this so this is really positive. I really appreciate you posting this. Chris B Any news on this? Just experienced another crash - different file, different location, same issue. No crash reports produced Thx Mark Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 26, 2020 Staff Share Posted June 26, 2020 The issue seems to lie with long path names, not necessarily file names (which of course does contribute to the entire path name). Can you copy/paste a typical path including the file name? If you've got anything personal/private in the path, just replace the characters with an x Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
MarkXKR Posted June 26, 2020 Author Share Posted June 26, 2020 2 hours ago, Chris B said: The issue seems to lie with long path names, not necessarily file names (which of course does contribute to the entire path name). Can you copy/paste a typical path including the file name? If you've got anything personal/private in the path, just replace the characters with an x Hi This was a path name that I pasted originally with the confidential bits 'x'd' out: C:\Users\xxnamexxxx\xxcompanyInsightxxxxxxx\IGM - Documents\Jobs\xxxxxx\4690-01 website\logo\FAVICON\xxxxxx-LOGO_RGB-favicon.afphoto Do you need actual strings? Thx Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 30, 2020 Staff Share Posted June 30, 2020 Sorry, I realise you had already pasted the path but wondered if you got the same crash with a different file and path. This is something we need to fix. Max path should be 260 characters but yours is coming in at 132 with spaces. Annoyingly, for now, I think you need to try and reduce the path length to prevent this happening until development put in a fix. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
MarkXKR Posted June 30, 2020 Author Share Posted June 30, 2020 31 minutes ago, Chris B said: Sorry, I realise you had already pasted the path but wondered if you got the same crash with a different file and path. This is something we need to fix. Max path should be 260 characters but yours is coming in at 132 with spaces. Annoyingly, for now, I think you need to try and reduce the path length to prevent this happening until development put in a fix. Hi Chris Thanks, I'll try using a different path string to see if this makes a difference. Any idea on when this will be investigated for a fix? Thx Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 30, 2020 Staff Share Posted June 30, 2020 I have absolutely no idea to be honest. It sparked quite a big discussion so I'd imagine it's one they would be keen to fix. We never give timescales for fixes but you might occasionally get a developer comment on a thread saying 'this will be fixed in the next build' or something. Sorry. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
MarkXKR Posted June 30, 2020 Author Share Posted June 30, 2020 Just now, Chris B said: I have absolutely no idea to be honest. It sparked quite a big discussion so I'd imagine it's one they would be keen to fix. We never give timescales for fixes but you might occasionally get a developer comment on a thread saying 'this will be fixed in the next build' or something. Sorry. I didn't expect a specific date, but if it gets people talking and if that could have other implications then it may bobble to the surface Thx Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 1, 2020 Staff Share Posted July 1, 2020 It's usually once the lead project developers are satisfied with the internal testing and feedback from customers who decide to install the beta. I realise there are some critical issues that are a priority and need fixing but we try not to introduce regressions etc. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
MarkXKR Posted July 1, 2020 Author Share Posted July 1, 2020 1 minute ago, Chris B said: It's usually once the lead project developers are satisfied with the internal testing and feedback from customers who decide to install the beta. I realise there are some critical issues that are a priority and need fixing but we try not to introduce regressions etc. 👍👍 Quote Link to comment Share on other sites More sharing options...
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