Designer is crashing or freezing

[Llorenç]

Hello everyone, I'm an illustrator/designer working from Mallorca, Spain, and I need a little support. My affinity designer keeps showing the "rotating ball" and the app shows as "not responding". Basically it is crashing very often, and can't see what is exactly wrong. I changed the performance settings, RAM to maximum, but it's still displaying the same issue. 

I'm using an IMac (Retina 4K, 21.5-inch, 2019) -3 GHz Intel Core i5 - 16 GB 2667 MHz DDR4 - Radeon Pro 560X 4 GB, and also a wacom cintiq pro 32".

I'm currently working on several files, with some large images on some layers as reference, but drawing in black and white, and not even using the pixel persona. I can hear the fan starting on the computer after a while, and stopping shortly after, but the brushes are extremely laggy, and after a while the program crashes. I don't know why it is happening, have been using the software for a while and it seemed ok, no issues... Please, help... 

Thanks everyone.

 

 

 

 

com.apple.appkit.xpc.openAndSavePanelService_2020-05-03-165028_Llorencs-iMac.crash

[Dan C]

Hi @Llorenç,

Welcome to the forums and my sincerest apologies for the delayed response here.

I'm very sorry to hear you're experiencing issues in Affinity, unfortunately the crash report you have provided is for QuickTime and not for an Affinity app - can you please check and see if there are any Affinity reports available for me?

(https://forum.affinity.serif.com/index.php?/topic/98904-faq-where-to-find-crash-reports/&tab=comments#comment-529428)

I'd recommend resetting your app back to its default settings, to see if this resolves/reduces the number of crashes you're seeing. 

Please follow the below FAQ and do let me know if this helps - 

Many thanks in advance