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What do you actually see in the exported PNG?

And what do you have in the Export dialog, especially in the More... section, and the Matte specification?

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
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34 minutes ago, Espen A said:

I havent changed anything iin the export dialog. Matte section is Greyness 50.

You would want the matte to be None (white box with red slash) if you want any transparency, I think.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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  • 3 weeks later...
  • Staff

@Espen A - Sorry to hear you're having trouble and my apologies for the delayed response here.

Could you please attach a copy of your .afphoto document, the exported PNG and a screenshot showing your export options, including the 'More' options?

Many thanks in advance!

Please note -

I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time.

Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible.

Many thanks!

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  • Staff

Thanks for your file, I can see from your Navigator and Layer Studio icons that these lines haven't been successfully removed from the image - and when opening your file here I'm seeing the following -

image.png

Please try using the Flood Select Tool to select the White areas of the image, now use Select>Invert Pixel Selection to swap your selection to the black bars. Once you've created your selection use Edit>Cut to remove the selection area from your image. Now export again, ensuring you use the correct export options.

See my below screen recording showing this process :) 

Please note -

I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time.

Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible.

Many thanks!

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