Jill Werst Posted June 9, 2020 Share Posted June 9, 2020 After having a 90-day trial of Affinity Photo installed on my Windows laptop, it no longer allows me to use it after around 7 days. Instead of receiving the "days left" screen, the program opens to the initial Product Key or 10-day trial button screen. When I enter the email and production key I was given initially, an error screen states that my details don't match. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 9, 2020 Share Posted June 9, 2020 Welcome to the Serif Affinity forums, Jill. You might check your system clock and make sure that the time and date are correct, and haven't been changed recently. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3.1 Link to comment Share on other sites More sharing options...
Jill Werst Posted June 9, 2020 Author Share Posted June 9, 2020 Thank you, Walt, for the welcome! My system clock is currently accurate. The only other piece that might be of interest is that I ran some Windows updates within the last week. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted June 17, 2020 Staff Share Posted June 17, 2020 What happens if you click Start Trial again? You might find that it will show you the correct number of days remaining as expected. Quote Link to comment Share on other sites More sharing options...
Jill Werst Posted June 22, 2020 Author Share Posted June 22, 2020 Thanks Leigh....it turned out, if I clicked to start the 10-day trial, I was then reverted over to the original 90-day-trial and the correct days left was then given. Thank you for the help. Leigh 1 Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted June 23, 2020 Staff Share Posted June 23, 2020 That's great to hear! Thanks for the update 👍 Quote Link to comment Share on other sites More sharing options...
RobA32 Posted July 3, 2020 Share Posted July 3, 2020 Hello, I am new to the app and I got the same error. Where can I find the start again button? Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted July 3, 2020 Staff Share Posted July 3, 2020 1 hour ago, RobA32 said: Hello, I am new to the app and I got the same error. Where can I find the start again button? Welcome to the forum RobA32 :) When you start the app you will be prompted to Start a 10 day trial or enter a purchased Product Key. RobA32 1 Quote Link to comment Share on other sites More sharing options...
Mońka Posted July 3, 2020 Share Posted July 3, 2020 (edited) Welcome, I got the same error. I got my free link for 90-day trial 22/06 and today it says "Your trial has expired" and i got buttons for more info, unlock with product key and close. In fact I never got 90day trial key. Edited July 3, 2020 by Mońka Quote Link to comment Share on other sites More sharing options...
Alfred Posted July 3, 2020 Share Posted July 3, 2020 Welcome to the Serif Affinity Forums, Mońka. 1 hour ago, Mońka said: I got my free link for 90-day trial 22/06 The 90-day trial offer ended on 20 June (i.e. 20/06) so your link will have been for the standard 10-day trial. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.3.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Mońka Posted July 3, 2020 Share Posted July 3, 2020 1 minute ago, Alfred said: Welcome to the Serif Affinity Forums, Mońka. The 90-day trial offer ended on 20 June (i.e. 20/06) so your link will have been for the standard 10-day trial. oh I didn't notice that detail, thank you! Alfred 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.