Jill Werst Posted June 9, 2020 Posted June 9, 2020 After having a 90-day trial of Affinity Photo installed on my Windows laptop, it no longer allows me to use it after around 7 days. Instead of receiving the "days left" screen, the program opens to the initial Product Key or 10-day trial button screen. When I enter the email and production key I was given initially, an error screen states that my details don't match. Quote
walt.farrell Posted June 9, 2020 Posted June 9, 2020 Welcome to the Serif Affinity forums, Jill. You might check your system clock and make sure that the time and date are correct, and haven't been changed recently. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Jill Werst Posted June 9, 2020 Author Posted June 9, 2020 Thank you, Walt, for the welcome! My system clock is currently accurate. The only other piece that might be of interest is that I ran some Windows updates within the last week. Quote
Staff Leigh Posted June 17, 2020 Staff Posted June 17, 2020 What happens if you click Start Trial again? You might find that it will show you the correct number of days remaining as expected. Quote
Jill Werst Posted June 22, 2020 Author Posted June 22, 2020 Thanks Leigh....it turned out, if I clicked to start the 10-day trial, I was then reverted over to the original 90-day-trial and the correct days left was then given. Thank you for the help. Leigh 1 Quote
Staff Leigh Posted June 23, 2020 Staff Posted June 23, 2020 That's great to hear! Thanks for the update 👍 Quote
RobA32 Posted July 3, 2020 Posted July 3, 2020 Hello, I am new to the app and I got the same error. Where can I find the start again button? Quote
Staff Leigh Posted July 3, 2020 Staff Posted July 3, 2020 1 hour ago, RobA32 said: Hello, I am new to the app and I got the same error. Where can I find the start again button? Welcome to the forum RobA32 :) When you start the app you will be prompted to Start a 10 day trial or enter a purchased Product Key. RobA32 1 Quote
Mońka Posted July 3, 2020 Posted July 3, 2020 (edited) Welcome, I got the same error. I got my free link for 90-day trial 22/06 and today it says "Your trial has expired" and i got buttons for more info, unlock with product key and close. In fact I never got 90day trial key. Edited July 3, 2020 by Mońka Quote
Alfred Posted July 3, 2020 Posted July 3, 2020 Welcome to the Serif Affinity Forums, Mońka. 1 hour ago, Mońka said: I got my free link for 90-day trial 22/06 The 90-day trial offer ended on 20 June (i.e. 20/06) so your link will have been for the standard 10-day trial. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
Mońka Posted July 3, 2020 Posted July 3, 2020 1 minute ago, Alfred said: Welcome to the Serif Affinity Forums, Mońka. The 90-day trial offer ended on 20 June (i.e. 20/06) so your link will have been for the standard 10-day trial. oh I didn't notice that detail, thank you! Alfred 1 Quote
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