Petar Petrenko Posted June 7, 2020 Share Posted June 7, 2020 Hi, When I select "Preferences > Photoshop Plugins", Photo freezes immediately. I can close it only with right click on the thumbnail icon on Windows taskbar, but I can't reopen it until I restart Windows. I tried twice with the same result. Quote All the latest releases of Designer, Photo and Publisher (retail and beta) on MacOS and Windows. 15” Dell Inspiron 7559 i7 ● Windows 10 x64 Pro ● Intel Core i7-6700HQ (3.50 GHz, 6M) ● 16 GB Dual Channel DDR3L 1600 MHz (8GBx2) ● NVIDIA GeForce GTX 960M 4 GB GDDR5 ● 500 GB SSD + 1 TB HDD ● UHD (3840 x 2160) Truelife LED - Backlit Touch Display 32” LG 32UN650-W display ● 3840 x 2160 UHD, IPS, HDR10 ● Color Gamut: DCI-P3 95%, Color Calibrated ● 2 x HDMI, 1 x DisplayPort 13.3” MacBook Pro (2017) ● Ventura 13.6 ● Intel Core i7 (3.50 GHz Dual Core) ● 16 GB 2133 MHz LPDDR3 ● Intel Iris Plus Graphics 650 1536 MB ● 500 GB SSD ● Retina Display (3360 x 2100) Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 10, 2020 Staff Share Posted June 10, 2020 Hey Petar Petrenko, Have you tried installing any plugins? Sounds like there might be a bad plugin or path somewhere. Might be worth attaching a dump file whilst the app is in this state. You can create one from Task Manager by right-clicking on Affinity Photo. It might be worth safely resetting the app to see if it launches. We can re-instate the folder number to restore any settings if the app runs up after the reset. Affinity Store - Go to %AppData%\Affinity\Photo\1.0 and rename 1.0 to 1.1 or Microsoft Store - Go to %AppData%\Affinity\Photo\1.0 (Store) and rename 1.0 to 1.1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Petar Petrenko Posted June 10, 2020 Author Share Posted June 10, 2020 Thanks, Chris. Renaming the folder was the solution. It works now. Chris B 1 Quote All the latest releases of Designer, Photo and Publisher (retail and beta) on MacOS and Windows. 15” Dell Inspiron 7559 i7 ● Windows 10 x64 Pro ● Intel Core i7-6700HQ (3.50 GHz, 6M) ● 16 GB Dual Channel DDR3L 1600 MHz (8GBx2) ● NVIDIA GeForce GTX 960M 4 GB GDDR5 ● 500 GB SSD + 1 TB HDD ● UHD (3840 x 2160) Truelife LED - Backlit Touch Display 32” LG 32UN650-W display ● 3840 x 2160 UHD, IPS, HDR10 ● Color Gamut: DCI-P3 95%, Color Calibrated ● 2 x HDMI, 1 x DisplayPort 13.3” MacBook Pro (2017) ● Ventura 13.6 ● Intel Core i7 (3.50 GHz Dual Core) ● 16 GB 2133 MHz LPDDR3 ● Intel Iris Plus Graphics 650 1536 MB ● 500 GB SSD ● Retina Display (3360 x 2100) Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 11, 2020 Staff Share Posted June 11, 2020 If you have the 1.1 folder, would you mind attaching it (zip it up) so I can try and reproduce this? Ideally we would want to avoid freezing! Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Petar Petrenko Posted June 11, 2020 Author Share Posted June 11, 2020 Sorry, Chris. I deleted it. Quote All the latest releases of Designer, Photo and Publisher (retail and beta) on MacOS and Windows. 15” Dell Inspiron 7559 i7 ● Windows 10 x64 Pro ● Intel Core i7-6700HQ (3.50 GHz, 6M) ● 16 GB Dual Channel DDR3L 1600 MHz (8GBx2) ● NVIDIA GeForce GTX 960M 4 GB GDDR5 ● 500 GB SSD + 1 TB HDD ● UHD (3840 x 2160) Truelife LED - Backlit Touch Display 32” LG 32UN650-W display ● 3840 x 2160 UHD, IPS, HDR10 ● Color Gamut: DCI-P3 95%, Color Calibrated ● 2 x HDMI, 1 x DisplayPort 13.3” MacBook Pro (2017) ● Ventura 13.6 ● Intel Core i7 (3.50 GHz Dual Core) ● 16 GB 2133 MHz LPDDR3 ● Intel Iris Plus Graphics 650 1536 MB ● 500 GB SSD ● Retina Display (3360 x 2100) Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 12, 2020 Staff Share Posted June 12, 2020 No worries Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
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