last-address Posted June 6, 2020 Share Posted June 6, 2020 1.8.3.641 - WIN 10 latested updates - clean new reset of PC and therefore new installation of Affinity Photo. NVIDIA GTX 650 - newest driver 446.14 EIZO CS 2730 Also installed: Affinity Designer 1.83.641 + Affitity Publisher 1.83.641 and Capture One 13.1.0.162 (all downloaded today). --------- Hello, I'm new to the forum and didn't really find a similar problem description on Google. Therefore I'll ask here: When I open an image in Affinity Photo for the very first time via "File -> Open..." it often instantly crashes. When I retry with the same file at the same source there is no problem anymore. I first thought it had something to do with the fact, that the images are on a OneDrive directory (already downloaded before), but now, on my new clean system, it also crashed 2 times with local only images. Now, after approx. 10-15 tries with other files and sources, it works well. But I am afraid it will happen again when I do not expect it. I use DNG from Ricoh GR 3 and CR2 from Canon EOS 6. Strangley enough a have the same behaviour on my iPad Air 3 with the latest Affinity Photo App when I use "Import from cloud" and open files from OneDrive. Does anyone have an idea what can be the reason? I have not experienced such a behaviour in version under 1.83. Thank you very much in advanced. Best regards. Quote Link to comment Share on other sites More sharing options...
last-address Posted June 7, 2020 Author Share Posted June 7, 2020 (edited) Hello, Update from myself: same behaviour this morning: Opened a CR2. Picture appears and shortly after that Affinity Photo closed itself without any error message. The second opening worked well. But after I pushed "Develop", to change into the Photo Persona it instantly crashed again. That happend twice in a row. Affinity Photo also created a crash reports (*dmp), but I can not read it. Tried it with older version 1.8.2 but unfortunately it also crashes. Edited June 7, 2020 by last-address Tried out with older version. Quote Link to comment Share on other sites More sharing options...
Aurian Posted June 10, 2020 Share Posted June 10, 2020 Same problem, Windows 10 v.2004 (last update), Affinity photo 1.8.3. Crash after opening a photo and doesn't autosave my work unfortunately. Waiting for updates Aurian Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 10, 2020 Staff Share Posted June 10, 2020 This could be related to a colour profile being broken/corrupt. Can you go into Windows Colour Management and disable 'Use my settings for this device' and also see if setting to sRGB works. They can be found in: %AppData%\Affinity\Photo\1.0\CrashReports or %AppData%\Affinity\Photo\1.0 (Store)\CrashReports Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 10, 2020 Staff Share Posted June 10, 2020 I forgot to mention, we have also seen the app crash on runup due to Nvidia drivers being a bit wonky... It might be worth making sure you're up to date or remove and reinstall them. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.