Roland Dicke Posted June 2, 2020 Share Posted June 2, 2020 Hey there ... does anyone has experiencec with using HP DesignJet 4000PS for Output? When we try tu use this printer with any Affinity product This product crashes.... Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted June 17, 2020 Staff Share Posted June 17, 2020 I'm sorry that your question was missed. We've been inundated with support questions over the past month and trying to catch up Are you using macOS or Windows? We've seen this a few times and reinstalling the Printer/Printer Driver pretty much resolves this issue. Can you give that a try and let us know how you get on? Quote Link to comment Share on other sites More sharing options...
Joachim_L Posted June 17, 2020 Share Posted June 17, 2020 14 minutes ago, Leigh said: We've seen this a few times and reinstalling the Printer/Printer Driver pretty much resolves this issue. The latest firmware is from 2017 and the latest driver from 2015. But for HP-GL/2 there is stated support even for Win 10, whereas for PS there is only support for Win 8 added. For Mac the driver is even older. https://support.hp.com/de-de/drivers/selfservice/hp-designjet-4000-printer-series/431039 If all fails, at least printing from PDF should work. Leigh 1 Quote ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed Link to comment Share on other sites More sharing options...
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