Blende21 Posted June 1, 2020 Share Posted June 1, 2020 My publisher crashes when I try to move a page. It is a 4-paged flyer (to which I added a 5th page as a workaround for the crash, which I cut again on export to pdf). When I grab and move a page up, Publisher crashes without a notice, just closing hard. This can be reproduced. A crash report to Apple is created, I have a copy. Plus I have a screen recording on video, if this helps. The project file can be uploaded. MacOS and Serif Suite are up to date (Catalina 10.15.5, Publisher/Designer/Photo 1.8.3), MacBook Pro 15", 2019, CPU i7, GPU Vega 20, 32GB. I have read this thread ( https://forum.affinity.serif.com/index.php?/topic/116386-publisher-repeatedly-crashes-when-i-try-to-move-a-page/ ) but can't apply a solution to my project, since I do not know how to isolate the problem. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 2, 2020 Staff Share Posted June 2, 2020 Hi @Blende21 Here's a link: https://www.dropbox.com/request/3h5bhFA8cFdyHUglrQCO . Let us know when you upload it and we can have a look Quote Link to comment Share on other sites More sharing options...
Caro123 Posted June 2, 2020 Share Posted June 2, 2020 I have the same problem.... Mac Book Pro, OS Catalina 10.15.3 It often crashes as I drag and drop a Master Page to chance the order. Since this happened first time it's not possible to save either. I saved several times locally and didn't change anything, but now it's not working anymore. Sometimes it even crashes if I'm not working on it. I just sendet you 3 reports too. It would be awesome if you could help. Thanks! Quote Link to comment Share on other sites More sharing options...
Blende21 Posted June 2, 2020 Author Share Posted June 2, 2020 10 hours ago, Gabe said: Hi @Blende21 Here's a link: https://www.dropbox.com/request/3h5bhFA8cFdyHUglrQCO . Let us know when you upload it and we can have a look Thank you - I have uploaded 3 files (afpub/txt/mov), Time stamp 2020-06-03, 01:05h MEST. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 3, 2020 Staff Share Posted June 3, 2020 You have 1 masterpage, duplicated, on page 1. Delete both (they are hidden anyways) and you should be fine Issue logged. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 3, 2020 Staff Share Posted June 3, 2020 19 hours ago, Caro123 said: I have the same problem.... Mac Book Pro, OS Catalina 10.15.3 It often crashes as I drag and drop a Master Page to chance the order. Since this happened first time it's not possible to save either. I saved several times locally and didn't change anything, but now it's not working anymore. Sometimes it even crashes if I'm not working on it. I just sendet you 3 reports too. It would be awesome if you could help. Thanks! Hi @Caro123, Can you please create a new post so we can have a look? Quote Link to comment Share on other sites More sharing options...
Blende21 Posted June 4, 2020 Author Share Posted June 4, 2020 Hello Gabe, followed your advise. No more crash, seems it is fixed. Thanks ! In general, I think a crash should be avoided in a future release, since it can lead to a loss of data. I was lucky, had saved before I started my final edit. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.