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Welcome to the Serif Affinity forums, Ericka.

First, what OS are you running, and which of the apps are you installing? Also, where did you purchase the app?

Second, is this error happening when you're trying to run the installer, or is it happening after the program says it has installed, and you're tryint to actually run the program?

 


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.3.641 and 1.8.4.650 Beta   / Affinity Designer 1.8.3.641 and 1.8.4.650 Beta  / Affinity Publisher 1.8.3.641 and 1.8.4.651 Beta.

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10 hours ago, Ericka said:

I badly need your help

Most people posting to the Questions forum need help of some kind! It’s better to provide a topic title that briefly describes the issue (and preferably not all in capitals).


Alfred online2long.gif
Affinity Designer/Photo/Publisher 1.7.3.481 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.8.2.174 • Designer for iPad 1.8.2.4 • iPadOS 13.3.1 (iPad Air 2)

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