Ericka Posted May 23, 2020 Share Posted May 23, 2020 Good day! I badly need your help downloaded the app installer and run the app i'm always stuck in the affinity window where I can only see the logo? What should I do? Bad_Wolf 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted May 23, 2020 Share Posted May 23, 2020 Welcome to the Serif Affinity forums, Ericka. First, what OS are you running, and which of the apps are you installing? Also, where did you purchase the app? Second, is this error happening when you're trying to run the installer, or is it happening after the program says it has installed, and you're tryint to actually run the program? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Alfred Posted May 23, 2020 Share Posted May 23, 2020 10 hours ago, Ericka said: I badly need your help Most people posting to the Questions forum need help of some kind! It’s better to provide a topic title that briefly describes the issue (and preferably not all in capitals). jmwellborn and Wosven 2 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
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