RHYS HEDGES Posted May 20, 2020 Share Posted May 20, 2020 Affinity publisher frequently (almost always) crashes when switching from the pages panel to the index panel. Typical report of crash begins: Process: Affinity Publisher [47376] Path: /Applications/Affinity Publisher.app/Contents/MacOS/Affinity Publisher Identifier: com.seriflabs.affinitypublisher Version: 1.8.3 (1.8.3) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: Affinity Publisher [47376] User ID: 501 Date/Time: 2020-05-20 13:41:18.066 +0100 OS Version: Mac OS X 10.15.4 (19E287) Report Version: 12 Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted May 21, 2020 Staff Share Posted May 21, 2020 Hi @RHYS HEDGES, Welcome to the forums. So that we are able to investigate bugs thoroughly could you please follow this link and update this post with the followings: https://forum.affinity.serif.com/index.php?/forum/71-bug-reporting/ Quote Link to comment Share on other sites More sharing options...
RHYS HEDGES Posted June 26, 2020 Author Share Posted June 26, 2020 My file has all images linked. I could only load file by first embedding images. This seems to cure problem. If you give me details I can send you file with linked images by usb. With linked images, switching left panel from page view to index view will result in a crash at least one in five. With embedded images I have tried 50 times and it has never crashed. I hope this sheds some light on the problem. I am using Affinity Publisher 1.8.3 on Mac OS Catalina 10.15.5. My processor is 3.7 GHz 6 core intel core 16 and my machine has 8GB 2667 MHz DDR4 Affinity_Test_File.afpub Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 26, 2020 Staff Share Posted June 26, 2020 No need for a usb. You can upload them on our dropbox: https://www.dropbox.com/request/rQoGqG7harT7etaADM0S Quote Link to comment Share on other sites More sharing options...
RHYS HEDGES Posted June 28, 2020 Author Share Posted June 28, 2020 I have sent the folder, The actual affinity publisher document is 'Latcham Lineage NEW'. I am confident you will have no problem in getting the file to crash. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 29, 2020 Staff Share Posted June 29, 2020 Still no luck replicating it. Is the crash specific to this document? Can you attach a crash report please? You should find them in /Users/{username}/Library/Logs/DiagnosticReports. How does your UI look like (grouping wise)? Can you attach a screen recording of a crash in action? Quote Link to comment Share on other sites More sharing options...
RHYS HEDGES Posted June 29, 2020 Author Share Posted June 29, 2020 This is weird. Before sending the copy file to you I opened it , went from the pages tab to the index tab and it crashed immediately. So I sent it off with confidence. Following your reply I tried it again. It will not crash. I went to the original document. It will not crash. I have been working on this document over the last four months but cannot recall when it started crashing. It was doing it regularly however, frequently enough so I never switched from pages to index without saving first. When it crashed I might normally just loaded my saved copy though sometimes I used the system recovery back up. Of course it was retired with the pages tab showing and it always the let me switch to index without crashing that time. I have no document of comparable size, certainly not with an index anything like this one. Unfortunately for your investigation I am at the final proof read stage and so will not be working on this file very much.I have sent the latest crash report via your dropbox. Let me know if you need more - I have lots! Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 30, 2020 Staff Share Posted June 30, 2020 Thanks. I have logged it with our developers. Quote Link to comment Share on other sites More sharing options...
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