StephenC Posted May 19, 2020 Share Posted May 19, 2020 I have a 2019 iPad Air 3 and I have just started using Affinity Photo. I have been trying to make a mask selection, after I have refined the selection and use the apply button the app crashes. On reopening the project I am back to the pre-refine stage and can’t get beyond this point. I have over 16gb of unused memory left but it seems to me the problem is due to some kind of memory management problem with in the app as I have no other apparent problems with my iPad. Any ideas how to resolve problem. Thank you in advance. Quote Link to comment Share on other sites More sharing options...
Alfred Posted May 19, 2020 Share Posted May 19, 2020 Welcome to the Serif Affinity Forums, Stephen. Go to ‘Settings > Privacy > Analytics & Improvements > Analytics Data’ and look for a *.ips file relating to the Photo app. If you find one with the relevant timestamp, share it to somewhere convenient so that you can attach it to a post here. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
StephenC Posted May 19, 2020 Author Share Posted May 19, 2020 Hope I have done it correctly fingers crossed. Photo iPad-2020-05-19-162218.ips Alfred 1 Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted July 17, 2020 Staff Share Posted July 17, 2020 Hi StephenC, Could you try this in the latest beta of Affinity Photo from here: https://forum.affinity.serif.com/index.php?/topic/120390-affinity-photo-customer-beta-184185/ It's best to tap the download link in the above thread in a browser on your iPad, once you've installed TestFlight from the app store Quote Link to comment Share on other sites More sharing options...
StephenC Posted July 17, 2020 Author Share Posted July 17, 2020 Thank you I will try that out. 😊 Quote Link to comment Share on other sites More sharing options...
bizbeblu Posted July 17, 2020 Share Posted July 17, 2020 FWIW. I've recently had the latest iOS Design crash twice on a current iPad Air 3. Almost an unheard of thing on iOS. Finding the app less than completely stable. Quote Link to comment Share on other sites More sharing options...
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