Caroline T Posted May 17, 2020 Posted May 17, 2020 Hi there I have installed Affinity publisher on my Windows 10 PC. It refuses to launch and when I troubleshoot - I'm getting a message saying that it is not compatible. Can you help please - it's a new and up to date PC. Thanks. Quote
Xzenor Posted May 17, 2020 Posted May 17, 2020 Only reason I can think of without a decent error message is that you're running windows 10 32Bit instead of 64Bit. Quote Windows 10 Pro Intel Core i7-4770 3.40Ghz 16 GB RAM Nvidia Geforce GTX 980 Samsung EVO 850 SSD
Alfred Posted May 17, 2020 Posted May 17, 2020 20 minutes ago, Xzenor said: Only reason I can think of without a decent error message is that you're running windows 10 32Bit instead of 64Bit. I wouldn’t expect a “new and up to date PC” to be supplied with a 32-bit version of Windows, but if it were I think there should be an error message at the installation stage. Check the digital signature. It’s just possible that the download was complete enough to install but not sufficiently complete to run correctly. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
Xzenor Posted May 17, 2020 Posted May 17, 2020 18 minutes ago, Alfred said: I wouldn’t expect a “new and up to date PC” to be supplied with a 32-bit version of Windows, but if it were I think there should be an error message at the installation stage. Check the digital signature. It’s just possible that the download was complete enough to install but not sufficiently complete to run correctly. I envy you for being unaware of the amount of garbage some computer stores still sell as "new". 🙂 A "new" machine with 3GB ram and a 32 Bit OS to have 'some' performance is still being sold in places.. So I wouldn't expect it either, but I also wouldn't rule it out. You do make a very strong point about the installer probably giving an error message about it. I didn't think of that. Alfred 1 Quote Windows 10 Pro Intel Core i7-4770 3.40Ghz 16 GB RAM Nvidia Geforce GTX 980 Samsung EVO 850 SSD
walt.farrell Posted May 17, 2020 Posted May 17, 2020 6 hours ago, Caroline T said: Hi there I have installed Affinity publisher on my Windows 10 PC. It refuses to launch and when I troubleshoot - I'm getting a message saying that it is not compatible. Can you help please - it's a new and up to date PC. Thanks. Please more information about your PC. If you do the following and give us a screenshot of the results that would be helpful: Click on the Start icon (lower-left of the Windows task bar by default). Click on the Settings icon (Cog) Click on System Click on About Scroll down so everything in the Device Specifications section and Windows Specifications section is visible. Take the screenshot, and attach it here. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
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