Problem with paste from clipboard

[Hummanoid]

Can't normally paste any picture from clipboard, us it was in previous versions.

Pasted content looks alike it's opacity dropped to 5% with downsampled resolution.

In example the shot of this page pasted into artboard.

 

[SPaceBar]

Hi @Hummanoid

That does look very opaque. What version of Publisher are you using? Can you upload one of your files where this is happening so I can take a closer look please? 

[Hummanoid]

It's not a Publisher , Designer. 1.8.3. The last one.

bug.afdesign

[SPaceBar]

Oh yes my mistake, thanks for the file. I will take a look and get back to you..

[SPaceBar]

Hi @Hummanoid

Can you walk me through the steps you took to create the picture on your clipboard and pasting it into Designer please ? I want to try and recreate the issue the same way. If you could take a screen capture of the process with the option to 'Show Mouse Clicks' that would be big help.

[Hummanoid]

I did it 2 ways: just copying pictures form browser (context menu Copy Image to clipboard) and taking a shot with Moon snap for example.

[SPaceBar]

Do you also have this issue if you drag and drop an image into Designer? Also, out of interest what MacOS are you using?

[Hummanoid]

No problem with drag&drop.
Catalina 10.15.5 (and previous either)

Noticed that don't have such problem on Mojave, by the way.

[SPaceBar]

Thanks for the info. I haven't been able to recreate this yet so I have a couple of questions for you.

a. When you said you use Moon Snap did you mean Monosnap?
b. Do you also use the Mac Screenshot Utility - Cmd + Shift + 3?
c. What monitor / screen do you use with your Mac?
d. Has your device been recently connected to a different screen? (Even if only temporarily.)

 

Can you try these 2 tests for me please?

Test 1
1. Take a screenshot of this thread using > Press Cmd + Shift + 3
2. Place the screenshot on your clipboard
3. Paste it into Designer

Can you share the results of test 1 with me please?

Test 2
1. Take another screenshot of this thread using > Press Cmd + Shift + 3
2. Save the screenshot as a PNG
3. Drag & drop the PNG into Designer

Can you share the results of test 2 with me please?

Hopefully with this info I will be able to reproduce this. Thanks

 

[Hummanoid]

I don't know what's going on, but since I made screenshot with cmd+shift+3 everything became good. Every method, Mac screenshot, Moonsnap, Copy Image to Clipboard, works proper now. Kind of magic. Thanks!

[SPaceBar]

That's great news and you're welcome. Thanks for letting me know. 🙌