Elishaburton Posted May 14, 2020 Share Posted May 14, 2020 Ive tried to download Affinity Designer several times but I keep getting a message that it doesn't support 64bit and to contact technical support what could I be doing wrong Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted May 14, 2020 Share Posted May 14, 2020 Welcome to the Serif Affinity forums. What kind of computer and OS do you use? In particular, I think some of the newer Microsoft Surface machines use Arm processors and don't support running some 64-bit programs. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Elishaburton Posted May 15, 2020 Author Share Posted May 15, 2020 Windows version 1803 OS 17134.829 I that what you looking for Quote Link to comment Share on other sites More sharing options...
ashf Posted May 15, 2020 Share Posted May 15, 2020 You might be using 32 bit Windows. Check Settings > System > About Quote Link to comment Share on other sites More sharing options...
Elishaburton Posted May 19, 2020 Author Share Posted May 19, 2020 I checked its 64 very positive it told me it don't support it Quote Link to comment Share on other sites More sharing options...
ashf Posted May 19, 2020 Share Posted May 19, 2020 1 hour ago, Elishaburton said: I checked its 64 very positive it told me it don't support it You don't see "ARM-based" or "Snapdragon" on that screen, do you? if you see, that's ARM platform that can't run 64 bit apps. Quote Link to comment Share on other sites More sharing options...
Elishaburton Posted May 20, 2020 Author Share Posted May 20, 2020 nope none of that Quote Link to comment Share on other sites More sharing options...
ashf Posted May 26, 2020 Share Posted May 26, 2020 According to a post on Twitter, it's caused by an AntiVirus software. So try to disable protection while installing Affinity. Quote Link to comment Share on other sites More sharing options...
Javifer Posted May 27, 2020 Share Posted May 27, 2020 I had this error message, and the only problem I had was insufficient disk space in my main hard drive. I freed some space and I was able to install it properly. ashf 1 Quote Link to comment Share on other sites More sharing options...
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