orderd the rong affinity

[Tonysettanta]

Hello dear forum of afinity.

i have orderd an afinity photo Windows, bud i have got the Publisher version,  that i don wont.

i have al ready an Email send to afinity bud i have got no answere.

perheps you can do something for me,i wont so badley the windows photo version.

i must say ive orderd one time before the rong Mac,os, and dare for ive got the money back, and orderd a new one.

and then i got the Publisher version ,and i realy dont no of i have orderd the rong version ore afinity have send me the rong one?

i hope seriosly ive you can help me, i am 71 years old and have O.P.S, so i have many troubles to get a good result here in English lengwish.

this is what i have for the order that i choosen.

with frendly regards Thomas Meijer:   

 

 

 

[wonderings]

I would remove your image, pretty sure people can use your email and product key to activate the software on their own computers. 

[Tonysettanta]

15 minutes ago, wonderings said:

I would remove your image, pretty sure people can use your email and product key to activate the software on their own computers. 

hello wonderings wil you do that for me?

reetingsThomas.

[wonderings]

Looks like someone already did. I do not work for Affinity, just a member on the forum like you. Hopefully someone can help you out, not sure what return options are available for a case likes yours. Good luck!

[Tonysettanta]

Ok, thanks wonderings.

i hope so to that someone can help my out what i can about it.

 

[Alfred]

4 hours ago, Tonysettanta said:

i have orderd an afinity photo Windows

Did you order from the Microsoft Store or the Affinity Store?

[Tonysettanta]

i have orderd from affinity store Alfred.

[Alfred]

19 minutes ago, Tonysettanta said:

i have orderd from affinity store Alfred.

In that case, Thomas, the easiest thing to do is to take advantage of Serif’s money-back guarantee (assuming that you made the purchase within the last fourteen days). Having applied for a full refund for Affinity Publisher, you can purchase the Affinity Photo app that you actually wanted.

https://store.serif.com/help/#returns

[Tonysettanta]

Hello Alfred.

Affinity have send my money back today.

and i order now the affinity windows photo.

thank you very much for your help.

 greetings from Enschede  Holland