Jump to content
You must now use your email address to sign in [click for more info] ×

Recommended Posts

I am using Photo 1.8.3 ona windows 10 PC. It has been working fine sence the last upgrade then suddenly I can not even start a new document without it freezing up. I have tried a repair and a complete delete and reinstall to no avail. HELP please

Link to comment
Share on other sites

Here is the error report:

- System

  + Provider

   [ Name]  Application Hang
 
  - EventID 1002

   [ Qualifiers]  0
 
   Level 2
 
   Task 101
 
   Keywords 0x80000000000000
 
  - TimeCreated

   [ SystemTime]  2020-05-20T22:14:46.983743500Z
 
   EventRecordID 69455
 
   Channel Application
 
   Computer
 
   Security
 

- EventData

   Photo.exe
   1.8.3.641
   4af8
   01d62ef3f6ed22ff
   20
   C:\Program Files\Affinity\Photo\Photo.exe
   6192ffd3-47be-480a-9e10-885141939ddd
    
    
   Unknown
   55006E006B006E006F0077006E0000000000


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 006E0055 006E006B 0077006F 0000006E
0010: 0000    


In Bytes

0000: 55 00 6E 00 6B 00 6E 00   U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00   o.w.n...
0010: 00 00                     ..

 

Link to comment
Share on other sites

  • 3 weeks later...
  • Staff

Hi Lee3,

Could you just make sure Windows is fully up to date, just check Windows Updates, if any get found, install them and then restart the PC and try using Photo again. Any problems, let me know and we can try a reset of the app :) 

Link to comment
Share on other sites

I am having the same problem.

Everytime I try to use affinity photo it 'stops responding' and freezes.

I update windows automatically so it is up to date

I use windows 10

Fortunately I still have photoplus!!!!!!!

Edited by lieberg
Link to comment
Share on other sites

Hi lieberg,

Here is what worked for me.

  • I started Photo holding the Ctrl button down and cleared everything. Then it started working again until I tried to add the assets panel then it started freezing again.
  • Running as Administrator solved everything. I was able to add the assets panel, add categories and assets with no problems. All other functions I tried worked fine.
  • I then tried running it as just a user without admin prev. and it has worked fine since.
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.