samster Posted May 11, 2020 Share Posted May 11, 2020 I downloaded photo and designer and every time i try to do the set up it says set up failed, but publisher did set up properly. Btw I have 439 gb of free storage on my installation drive Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted May 11, 2020 Share Posted May 11, 2020 Welcome to the Serif Affinity forums, @samster. If you're on Windows, please try the suggestions in the FAQ: https://affin.co/WinSetupFailed Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Kelvin.andrean Posted May 21, 2020 Share Posted May 21, 2020 i keep running into the same problem and had tried all the solution that been given through the FAQ, designer running properly, but when i tried to install photo, there is no photo.exe file on it, so the shortcut gives a missing exe sign so it can't be open. i tried install using local account but it is the same. then i tried to repair the file but the setup failed. btw i did reboot and tried using safe mode, but the setup instantly failed without processing unlike before. so what should i do? i think the only problem is the missing file photo.exe since all other file seems to be okay. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted May 21, 2020 Staff Share Posted May 21, 2020 12 hours ago, Kelvin.andrean said: i keep running into the same problem and had tried all the solution that been given through the FAQ, designer running properly, but when i tried to install photo, there is no photo.exe file on it, so the shortcut gives a missing exe sign so it can't be open. i tried install using local account but it is the same. then i tried to repair the file but the setup failed. btw i did reboot and tried using safe mode, but the setup instantly failed without processing unlike before. so what should i do? i think the only problem is the missing file photo.exe since all other file seems to be okay. If you could attach a copy of your setup log file to this thread we will be able to look into this further for you. Quote Link to comment Share on other sites More sharing options...
Kelvin.andrean Posted May 21, 2020 Share Posted May 21, 2020 here's the file, please kindly check it out, idk why it's keep on missing the photo app file, while other complementary files are okay. Setup.log SetupUI.log Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted May 21, 2020 Staff Share Posted May 21, 2020 Looks like it installed correctly. If you go to C:\Program Files\Affinity\Photo\ do you not have a Photo.exe file? Quote Link to comment Share on other sites More sharing options...
Kelvin.andrean Posted May 21, 2020 Share Posted May 21, 2020 i've tried to install it and removed the old file using microsoft un/install as the direction, but this problem keep occuring and the only file that missing is the photo.exe Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted May 26, 2020 Staff Share Posted May 26, 2020 Did you read my previous message? Quote Link to comment Share on other sites More sharing options...
Kelvin.andrean Posted May 26, 2020 Share Posted May 26, 2020 hi, yes i have read your msg numerous time, and it did not help. any way i re-install my pc - re-download and the problem's solved thank you for asking. Leigh 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.