Jump to content
BrianT

Affinity Photo randomly freezes on Windows 10

Recommended Posts

Hello, all!

Recent convert to Affinity Photo after 20+ years with various Adobe products, much of that in a professional capacity. One big obstacle in my way right now is the frequent but seemingly random hangs I'm experiencing in Photo. It seems like it can be triggered at any time, even if I'm not actually active doing anything (e.g., I'll come back after a break, and it's frozen).

By "frozen", I mean nothing responds to clicks. The mouse cursor does not change when I move it between document window and menu bar. But the windows do not grey out, nor does Windows Error Reporting kick in. So it seems that the process is still "running" (as far as the OS is concerned), just not responding to anything. I have to manually kill the process and restart, losing whatever work wasn't saved.

Is it possible to trigger some sort of crash dump or stack trace when this happens?

CPU: AMD Ryzen 9 3900X
RAM: 32 GB (DDR4, 1600 MHz)
GPU: nVidia GTX 1660 Ti (6 GB)
Monitor 1: BenQ BNQ8020 (34", 3840x2160)
Monitor 2: Dell U3011 (32", 2560x1600)
 
OS: Windows 10 Pro (x64) build 18363.778
GPU driver version: nVidia Studio GeForce 442.92
Affinity Photo version: 1.83.641
 

Share this post


Link to post
Share on other sites

Whoops, just realized there is a bug report forum separate to the tech support stuff. Can one of the mods move this thread?

Also, I noticed a crashpad_handler.exe subprocess running, and it was pointing to what appears to be some diagnostic files. Some of the files have since disappeared, but there are a few left from April, which may have been previous instances of this problem? Can I upload those anywhere?

 

 

Share this post


Link to post
Share on other sites

Hi BrianT,

AS much as i'd love to move this to the Bugs section, i don't think it is a bug.  Would you be able to provide a screen recording of the issues you are encountering and we can go from there :) 

Share this post


Link to post
Share on other sites

I have since been able to reliably reproduce the problem, but the 1.8.4.650 beta resolves the issue. I haven't had any freezes or crashes since. Something to do with a bug in layer handling or ordering?

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...

Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.