BrianT Posted May 9, 2020 Share Posted May 9, 2020 Hello, all! Recent convert to Affinity Photo after 20+ years with various Adobe products, much of that in a professional capacity. One big obstacle in my way right now is the frequent but seemingly random hangs I'm experiencing in Photo. It seems like it can be triggered at any time, even if I'm not actually active doing anything (e.g., I'll come back after a break, and it's frozen). By "frozen", I mean nothing responds to clicks. The mouse cursor does not change when I move it between document window and menu bar. But the windows do not grey out, nor does Windows Error Reporting kick in. So it seems that the process is still "running" (as far as the OS is concerned), just not responding to anything. I have to manually kill the process and restart, losing whatever work wasn't saved. Is it possible to trigger some sort of crash dump or stack trace when this happens? CPU: AMD Ryzen 9 3900X RAM: 32 GB (DDR4, 1600 MHz) GPU: nVidia GTX 1660 Ti (6 GB) Monitor 1: BenQ BNQ8020 (34", 3840x2160) Monitor 2: Dell U3011 (32", 2560x1600) OS: Windows 10 Pro (x64) build 18363.778 GPU driver version: nVidia Studio GeForce 442.92 Affinity Photo version: 1.83.641 Quote Link to comment Share on other sites More sharing options...
BrianT Posted May 10, 2020 Author Share Posted May 10, 2020 Whoops, just realized there is a bug report forum separate to the tech support stuff. Can one of the mods move this thread? Also, I noticed a crashpad_handler.exe subprocess running, and it was pointing to what appears to be some diagnostic files. Some of the files have since disappeared, but there are a few left from April, which may have been previous instances of this problem? Can I upload those anywhere? Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted June 2, 2020 Staff Share Posted June 2, 2020 Hi BrianT, AS much as i'd love to move this to the Bugs section, i don't think it is a bug. Would you be able to provide a screen recording of the issues you are encountering and we can go from there Quote Link to comment Share on other sites More sharing options...
BrianT Posted June 6, 2020 Author Share Posted June 6, 2020 I have since been able to reliably reproduce the problem, but the 1.8.4.650 beta resolves the issue. I haven't had any freezes or crashes since. Something to do with a bug in layer handling or ordering? Quote Link to comment Share on other sites More sharing options...
Boombiome Posted July 5, 2021 Share Posted July 5, 2021 similar thing happens to me, did anyone find any solution? Quote Link to comment Share on other sites More sharing options...
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