"A platform update is required for Windows 7 SP1." received on Windows 10

[Pux0r3]

I haven't used Affinity Photo in awhile, and upon a recent launch I started seeing the error "A platform update is required for Windows 7 SP1". I'm running Windows 10 Home version 1909. OS build 18363.778.

I did try updating to Affinity Photo 1.8.3, and the error remains on launch.

[Chris B]

Hey Pux0r3,

This is extremely unusual and I can't say I've seen this happen to a Windows 10 user before.

Any chance you could screenshot the 'About your PC' window? 

[Mark Ingram]

Also, what GPU do you have in your PC? And can I confirm that it used to work OK for you on the machine in question?

[makenai]

@Mark Ingram This thread looks pretty old, but I can confirm I am getting this also on Windows 10 Pro. I think you are on to something with the GPU thing, as I have an external Radeon RX 580 connected via USB-C. When I unplug it, it starts up fine without the warning. I'd rather not unplug it every time I want to run Affinity Designer though.

 

 

 

[Mark Ingram]

17 hours ago, makenai said:

@Mark Ingram This thread looks pretty old, but I can confirm I am getting this also on Windows 10 Pro. I think you are on to something with the GPU thing, as I have an external Radeon RX 580 connected via USB-C. When I unplug it, it starts up fine without the warning. I'd rather not unplug it every time I want to run Affinity Designer though.

Thanks @makenai. Can you give me some details of your external GPU setup?

[makenai]

@Mark Ingram Sure, I'll do my best - I think my setup might be a bit exotic. First, here's some device id's for the card:

The actual card in question is this one from Sapphire: https://www.sapphiretech.com/en/consumer/pulse-rx-580-8g-g5

It's inside of this Razer Core X enclosure: https://www.razer.com/gaming-egpus/razer-core-x/RC21-01430100-R3U1

..and finally the it's connected through a Dell 3GMVT TB16 Thunderbolt 3 Dock to a Dell XPS 15 9560 laptop. Let me know if I can get you anything else. I can try taking the dock out of the equation and hooking up to the GPU directly if you think it might help narrow things down.

UPDATE:

I disconnected the dock and connected directly to the GPU and the issue didn't occur. What's worse, is now when I hooked everything back up the way it was before, it doesn't happen in theat configuration any longer either! On the one hand, it's nice things are working properly for me now. On the other hand, I wish I had more helpful info for the next person.

 

 

Edited September 2, 2020 by makenai

[EBald32]

I also wish there was more useful info, as recently I have been facing the same "platform update" error for both Designer and Photo. Both worked perfectly fine beforehand, but now they only seem to work right after I restart my computer. If I wait too long, I get the error message and I'm unable to use either software. I'm also using an RX 580, however I've got a more traditional desktop setup and it's connected directly to my motherboard.

Edited October 23, 2020 by EBald32
Typo

[3beanspls]

i have this exact same problem. the only time affinity photo will open correctly is right after i just restarted the computer. if i wait for 3 or 4 minutes the platorm update issue appears. my gpu is an gigabyte rx 560

[WebHeadMX]

Hola a todos, ahora tengo el mismo problema, hace unos meses empecé con este tema y hasta el día de hoy, no he encontrado una solución en ninguna parte. Tengo una Radeon(TM) RX 460

[Leigh]

6 hours ago, WebHeadMX said:

Hola a todos, ahora tengo el mismo problema, hace unos meses empecé con este tema y hasta el día de hoy, no he encontrado una solución en ninguna parte. Tengo una Radeon(TM) RX 460.

Solo para aclarar, ¿estás usando la RX 460 o la RX 460M? ¿Su máquina también tiene una GPU integrada? ¿Sabes qué versión de controladores estás usando para la GPU?

 

[yhk]

having same issue with win 11 

[Leigh]

20 hours ago, yhk said:

having same issue with win 11 

 Can you confirm which graphics card you're using?