tonyk11 Posted April 28, 2020 Share Posted April 28, 2020 I'm not sure why, but the application is freezing due to seemingly different reasons. I have had the application stop responding to mouse/pen tablet input while using the brush, clone, and healing brushes, and also while using adjustment layers, like HSL and Unsharp Mask. I am still able to use a keyboard shortcut to save the file I'm working on, but I have to close the application through the Task Manager. Any help would be appreciated. System info: Win 10 Home i7 5930K 32 GB GeForce 1060 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted April 29, 2020 Staff Share Posted April 29, 2020 Hey tonyk11, I assume you meant 1.8.3.641? Would you mind using the beta for an hour or two to see if you are still hitting these freezes? There have been a number of fixes for layer ordering etc. which may be what you're hitting. The beta installs alongside the retail version. Without a recipe to reproduce what you are experiencing, we can try and rule things out by trying the beta and then focus on what is still affecting you. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Rodbait Posted April 29, 2020 Share Posted April 29, 2020 I'm having the same problem as tonyk11, namely the programme freezing when using mouse/pen tablet. I'm colourising a black and white image and I can't be absolutely certain just when it freezes. I am a total newbie to Affinity and sort of feeling my way along, any help would be really appreciated. Regards Rodbait tonyk11 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted April 30, 2020 Staff Share Posted April 30, 2020 Hey Rodbait, I would be interested to see if the beta resolves any of these issues for you. If the beta is still buggy for you, then we need to try and reproduce what you are experiencing. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
tonyk11 Posted May 8, 2020 Author Share Posted May 8, 2020 Sorry it took me so long to get back to you. I will give a bit more detail. The program will actually still respond, but it will no longer respond to mouse clicks or pen clicks or changes. I can't access menus with the mouse, though I can still access the menu with keyboard shortcuts. I'm not losing file changes because I'm able to save them, but the tool I'm using no longer responds in the interface. I can try the beta. And yes, I was talking about 1.8.3.641. Quote Link to comment Share on other sites More sharing options...
tonyk11 Posted May 8, 2020 Author Share Posted May 8, 2020 By the way, where can I find the beta? I don't see it in any of the program files. Quote Link to comment Share on other sites More sharing options...
tonyk11 Posted May 8, 2020 Author Share Posted May 8, 2020 Nevermind. Saw your first post with the link. Thanks. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 11, 2020 Staff Share Posted May 11, 2020 Did you have chance to use the beta? Has anything improved? If not, let me know what you are still having an issue with and supply some steps so I can easily reproduce it (if possible) and we can get it reported to the developers tonyk11 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
tonyk11 Posted May 11, 2020 Author Share Posted May 11, 2020 Hey Chris B. I installed the most recent Beta and have used it for the last couple of days and have yet to experience the same freezes. It seems the issue may be dealt with in the Beta or it is being caused by something else that isn't active while I'm running the Beta. No idea what that might be. I'll keep you posted. Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 12, 2020 Staff Share Posted May 12, 2020 That's good news tonyk11 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
tonyk11 Posted May 12, 2020 Author Share Posted May 12, 2020 Hey Chris B, I was able to capture the DMP file at the time of the crash this occurrence. I also got a SS of the task manager. The DMP file is over 2.5 GB, though. Is there another place I can attach it to get it to you? Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 13, 2020 Staff Share Posted May 13, 2020 Ah no, so it happened again? That's a shame. I've made you a Dropbox folder that you can upload into:https://www.dropbox.com/request/dW8nzBMyLhWd2yWsl3yM If you could let me know once it has uploaded that would be great (Dropbox doesn't notify me ) tonyk11 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
tonyk11 Posted May 13, 2020 Author Share Posted May 13, 2020 Chris B., The files uploaded successfully. Let me know if you need anything else. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 14, 2020 Staff Share Posted May 14, 2020 Thanks. I'm asking someone to have a peek now Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 14, 2020 Staff Share Posted May 14, 2020 Just a thought—when the app 'freezes' is it frozen or can you just not interact with anything? A colleague reminded me of an issue we have with tablets that can stop object on the canvas from being interacted with. I think you can still interact with the UI though. If this is the case, can you turn Windows Ink off in Preferences > Tools and maybe from the Wacom driver. It will fall back on Wintab then. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
tonyk11 Posted May 14, 2020 Author Share Posted May 14, 2020 Chris B, Yes, I can no longer interact with the app with my mouse or pen tablet. I am able to interact with keyboard shortcuts and such, but not the pointer tools. I do not use a Wacom tablet, but I'll take a look at these preferences and let you know. Thank you for your help. Tony Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 15, 2020 Staff Share Posted May 15, 2020 Oh sorry I thought you said you were using a Wacom. What model is it? I think you are definitely seeing the issue we reported so I'll give it a big old nudge as we are getting weekly reports of this. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 15, 2020 Staff Share Posted May 15, 2020 Hi Tony, Could you give this a go for me: Hover the pen over a document Move the pen outside the document Move the mouse back over the document If that triggers it, it's definitely the issue we know about. tonyk11 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Staff Jon W Posted May 15, 2020 Staff Share Posted May 15, 2020 Just to add to Chris's recipe: hovering the pen over the document again should restore mouse responsiveness. tonyk11 1 Quote Link to comment Share on other sites More sharing options...
tonyk11 Posted May 21, 2020 Author Share Posted May 21, 2020 Chris B, I followed the steps as listed. It seems that this is the issue. If I move my pen off the tablet, it seems I can no longer get access with the mouse. Very strange. Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted August 7, 2020 Staff Share Posted August 7, 2020 We have made fixes/improvements to this area (Input breaks after switching from Tablet Pen to Mouse) of the program in the latest release. The fixes and how to update are described in these forum posts. Affinity Designer 1.8.4 for Windows ( Microsoft Store and Affinity Store ) Affinity Photo 1.8.4 for Windows ( Microsoft Store and Affinity Store ) Affinity Publisher 1.8.4 for Windows ( Microsoft Store and Affinity Store ) We would appreciate you checking that this issue has now been resolved for you. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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