alfacinha Posted April 24, 2020 Share Posted April 24, 2020 Hello, I'm running IOS 13.1.3 on an Ipad Pro. Have never had a problem with AP before, but now it won't open. Every time I click on the app, I get the screen with the concrete triangle and the clouds, but then it crashes. Everything else on the ipad seems to be working. Any ideas? Thank you! Quote Link to comment Share on other sites More sharing options...
DM1 Posted April 25, 2020 Share Posted April 25, 2020 15 hours ago, alfacinha said: Any ideas? First step is always do hard reset. Hold power button in off position until close slider appears. Close and restart. It’s like rebooting a pc. Clears ram. No data lost. May help if app has retained some corrupted ram. If that doesn’t fix it you may need to delete app and reinstall. If you need to do this make sure you have no files in the Affinity folder in the On Your IPad area. If you do, copy them somewhere else as the folder is deleted when the app uninstalls. Chris B 1 Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
alfacinha Posted April 25, 2020 Author Share Posted April 25, 2020 Thank you DM1! First step seems to have worked! I will keep both options in mind for future reference, thanks so much for your helpful response. Chris B and DM1 2 Quote Link to comment Share on other sites More sharing options...
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