Mark Westwind Posted April 24, 2020 Share Posted April 24, 2020 I just bought, downloaded and installed Affinity Designer on my 2018 Samsung Notebook 9 (Win10 i7 with Intel HD620 graphics). On launch, the splash window appears quickly overlayed by a blank white window - I assume this is the welcome/activation window, but the window is completely blank so I cannot proceed. I reinstalled the product (twice) and retried launch/run - no luck. Windows and graphics card drivers are up to date. Basically, I can't launch/run the program ... I'm stuck. I couldn't find a mention of this problem on the Affinity forums therefore I'm posting this issue here. Please advise. Thanks, Mark Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 24, 2020 Share Posted April 24, 2020 You might review the suggestions in this FAQ article: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
wonderings Posted April 24, 2020 Share Posted April 24, 2020 I am sure you have done this, but never hurts to check. Have you restarted your computer? This solves so many weird glitches and is always my first thing to do when something is not acting normally. Quote Link to comment Share on other sites More sharing options...
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