Cannot use file dialog - photo and designer both hang

[Patrick Bell]

Can someone for serif PLEASE look into this. First it was designer that couldn't save now its photo too. It seems to be the file dialog that is causing the problem. Whenever I use the file open or save dialog the system hangs and I have to crash out of the app. I have rebooted.  

If I open designer or photo then try to open anything it hangs on the open dialog.   I can "open with" but cannot save either as the file dialog hangs. I have other apps that seem to use the Windows 10 file dialog ok, its just affinity photo and designer. Such a pity, I love learning to use these apps but now I am stuck with lightroom 6.

My photo.dmp file is too big to upload it seems so I have zipped it but at 686mb this is still too big as my internet is slow. fwiw the system error log entries for this error is below

24/04/2020 09:31    Application Hang    The program Photo.exe version 1.8.3.641 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 3c54
 Start Time: 01d61a1999fe7aea
 Termination Time: 8
 Application Path: C:\Program Files\Affinity\Photo\Photo.exe
 Report Id: 635bc8bd-99b2-48f8-8b7a-722e2bd0a5a8
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Unknown

 

24/04/2020 09:31    Windows Error Reporting    Fault bucket 1556569318577026040, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Photo.exe
P2: 1.8.3.641
P3: 5e833198
P4: 289f
P5: 134217728
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE71D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE73D.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE74C.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE76C.tmp.txt
\\?\C:\Users\pat\AppData\Local\Temp\WER507.tmp.appcompat.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_Photo.exe_872ce3ba38086d049dd4a452ad3fe2329be7043_ba93dc21_d08c877f-059f-49dd-845d-3ef04059915f

Analysis symbol: 
Rechecking for solution: 0
Report Id: 635bc8bd-99b2-48f8-8b7a-722e2bd0a5a8
Report Status: 268435456
Hashed bucket: de857d177e60193e059a0b8c560e33f8
Cab Guid: 0
 

If you want me to load the dump file I can do so overnight.  I hope someone can look at this problem. fwiw it may be that the size of my dump files (4.8gb from photo and 2.6gb in designer may be an indicator of the problem?

 

[Mark Ingram]

@Patrick Bell, does it hang when opening the dialogs, or does it hang after you've pressed Save / Open?

[Patrick Bell]

It was as soon as the dialog was opened. But when I uninstalled BOTH apps and reinstalled, the problem was resolved. A bit drastic though as I have yet to reinstall the extras.