[SOLVED] Can I switch the registered email-address within Affinity Products?

[Bastian2001]

I bought a computer from a friend who uses the Affinity suite. I had a license for my old PC as well, but now I want to enter it on the new PC. The problem is that my friend didn't fully reset the PC and his licensing information is still left on my PC. It's not that the programs wouldn't work or something like that - it's just that they are registered to his and not my account. Reinstallation doesn't help, Deleting temp files doesn't help. I even tried to delete every single thing I found with the name Affinity in my registry and my files - still, I'm not asked to enter my license credentials and his email show up in the settings... Is there a way to reregister the program with my information?

Edited April 21, 2020 by Bastian2001
Solved

[walt.farrell]

Welcome to the Serif Affinity forums.

There is a way, but it may depend to some extent on the product, where the product was purchased, and when it was first installed. And it almost certainly depends on what OS is running.

In the simplest case, assuming you're on Windows and the products were first purchased from the Affinity Store recently enough, you could look in c:\ProgramData\Affinity\<program-name>\1.0\ for a "license.xml" file. If you find it, then rename it. When you next start that program it should prompt you for the registration information.

The more complex case (if my assumptions about OS and where the products were purchased is correct) involves use of regedit. I'll hold off on that information for now, until you confirm that it's needed.

(If I'm wrong on OS or where the programs were purchased, a different answer will be needed.)

 

[walt.farrell]

Note: Do not look in any folders other than c:\ProgramData\Affinity\<program-name>\1.0\ to find the license.xml file. In particular, this is not c:\Program Files.

If you cannot see that folder you might not have File Explorer configured to show hidden files and directories. You can either configure it, or try getting to the directory by pressing the Windows key and R, and then typing/pasting c:\programdata\affinity into the box in the dialog that comes up, then press OK.

[Bastian2001]

@walt.farrell thank you very much! I must have overlooked ProgramData and only cared about Program Files. Now, I was able to enter my own information.

[walt.farrell]

You're welcome. Glad it worked.