Timtimbo Posted April 20, 2020 Share Posted April 20, 2020 Recently, Affinity Photo started to shut down whenever I want to save the results of focus merging or panorama stitching. I decided to uninstall and do a fresh install, however Affinity Photo won't let me uninstall. So I used a an uninstall utility, Geek Uninstaller, to force an uninstall. After that, I am no longer able to reinstall the program again. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 20, 2020 Share Posted April 20, 2020 Welcome to the Serif Affinity forums. Assuming you're on Windows, I would suggest following the recommendations in this FAQ post: https://affin.co/WinSetupFailed If you continue to have problems, the Setup.log and SetupUI.log files should help. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Timtimbo Posted April 20, 2020 Author Share Posted April 20, 2020 I run the setup file as administrator but the process failed with a message box "Setup Failed". Here are the two log files. Appreciate your help. Setup.log SetupUI.log Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 20, 2020 Share Posted April 20, 2020 Thanks. Based on SetupUI.log, I think that the Geek Uninstaller did an incomplete job, and left the application in an inconsistent state. The FAQ entry that I referenced above also provides information about running the Microsoft Uninstall Troubleshooter. I think that's your next step. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Timtimbo Posted April 20, 2020 Author Share Posted April 20, 2020 I downloaded and run the Microsoft Uninstall Troubleshooter. The problem is fixed. Thanks Walt. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 20, 2020 Share Posted April 20, 2020 You're welcome, and thanks for confirming it solved your problem. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Timtimbo Posted April 20, 2020 Author Share Posted April 20, 2020 Oh but now when I try to create a panorama stitch, Affinity Photo shuts down again! Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 20, 2020 Share Posted April 20, 2020 Just now, Timtimbo said: Oh but now when I try to create a panorama stitch, Affinity Photo shuts down again! Do you get a crash report? If so, you could create a new topic in Photo Bugs found on Windows and indicate that you have a crash report in case Serif wants it. There's a FAQ on finding crash reports: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
walt.farrell Posted April 20, 2020 Share Posted April 20, 2020 Also, you'll want to be specific about what you were doing, of course One question: what kind of files are you stitching? On the off-chance that they are RAW files, I recommend Opening each one individually, Developing it, Exporting to TIFF, and stitching the TIFF files. That should give better results than trying to stitch RAW files, and might get you past whatever is causing the crash. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Timtimbo Posted April 20, 2020 Author Share Posted April 20, 2020 I am stitching four DNG files from my DJI Marvic 2 Pro drone. Quote Link to comment Share on other sites More sharing options...
Timtimbo Posted April 20, 2020 Author Share Posted April 20, 2020 I post-processed the DNG files, export them to JPG. Create panorama, get results on screen, click OK and Affinity Photo shuts down. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 20, 2020 Share Posted April 20, 2020 Thanks. I would definitely post about that in the Bugs forum I mentioned. And please check for a crash report, which will be very helpful to Serif unless this is already something they know about. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Timtimbo Posted April 20, 2020 Author Share Posted April 20, 2020 Try TIFF files, still shutting down after displaying the result. Quote Link to comment Share on other sites More sharing options...
Timtimbo Posted April 20, 2020 Author Share Posted April 20, 2020 Okay will post crash reports. Thanks. Quote Link to comment Share on other sites More sharing options...
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