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Uninstall and Reinstall Problem


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Recently, Affinity Photo started to shut down whenever I want to save the results of focus merging or panorama stitching. I decided to uninstall and do a fresh install, however Affinity Photo won't let me uninstall. So I used a an uninstall utility, Geek Uninstaller, to force an uninstall. After that, I am no longer able to reinstall the program again.

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Welcome to the Serif Affinity forums.

Assuming you're on Windows, I would suggest following the recommendations in this FAQ post: https://affin.co/WinSetupFailed

If you continue to have problems, the Setup.log and SetupUI.log files should help.

-- Walt

Desktop:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.5 (.1342) and 2.0.0 / Affinity Designer 1.10.5 (.1342)  and 2.0.0 / Affinity Publisher 1.10.5 (.1342)  and 2.0.0
iPad Pro M1, 12.9", iPadOS 16.1, Apple Pencil 2, Magic Keyboard

      Affinity Photo 1.10.5 (.280) and 2.0.2 / Affinity Designer 1.10.5 (.21) and 2.0.2 / Affinity Publisher 2.0.2

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Thanks. Based on SetupUI.log, I think that the Geek Uninstaller did an incomplete job, and left the application in an inconsistent state.

The FAQ entry that I referenced above also provides information about running the Microsoft Uninstall Troubleshooter. I think that's your next step.

-- Walt

Desktop:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.5 (.1342) and 2.0.0 / Affinity Designer 1.10.5 (.1342)  and 2.0.0 / Affinity Publisher 1.10.5 (.1342)  and 2.0.0
iPad Pro M1, 12.9", iPadOS 16.1, Apple Pencil 2, Magic Keyboard

      Affinity Photo 1.10.5 (.280) and 2.0.2 / Affinity Designer 1.10.5 (.21) and 2.0.2 / Affinity Publisher 2.0.2

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You're welcome, and thanks for confirming it solved your problem.

-- Walt

Desktop:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.5 (.1342) and 2.0.0 / Affinity Designer 1.10.5 (.1342)  and 2.0.0 / Affinity Publisher 1.10.5 (.1342)  and 2.0.0
iPad Pro M1, 12.9", iPadOS 16.1, Apple Pencil 2, Magic Keyboard

      Affinity Photo 1.10.5 (.280) and 2.0.2 / Affinity Designer 1.10.5 (.21) and 2.0.2 / Affinity Publisher 2.0.2

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Just now, Timtimbo said:

Oh but now when I try to create a panorama stitch, Affinity Photo shuts down again!

 

Do you get a crash report? If so, you could create a new topic in Photo Bugs found on Windows and indicate that you have a crash report in case Serif wants it.

There's a FAQ on finding crash reports:

 

-- Walt

Desktop:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.5 (.1342) and 2.0.0 / Affinity Designer 1.10.5 (.1342)  and 2.0.0 / Affinity Publisher 1.10.5 (.1342)  and 2.0.0
iPad Pro M1, 12.9", iPadOS 16.1, Apple Pencil 2, Magic Keyboard

      Affinity Photo 1.10.5 (.280) and 2.0.2 / Affinity Designer 1.10.5 (.21) and 2.0.2 / Affinity Publisher 2.0.2

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Also, you'll want to be specific about what you were doing, of course :)

One question: what kind of files are you stitching? On the off-chance that they are RAW files, I recommend Opening each one individually, Developing it, Exporting to TIFF, and stitching the TIFF files. That should give better results than trying to stitch RAW files, and might get you past whatever is causing the crash.

-- Walt

Desktop:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.5 (.1342) and 2.0.0 / Affinity Designer 1.10.5 (.1342)  and 2.0.0 / Affinity Publisher 1.10.5 (.1342)  and 2.0.0
iPad Pro M1, 12.9", iPadOS 16.1, Apple Pencil 2, Magic Keyboard

      Affinity Photo 1.10.5 (.280) and 2.0.2 / Affinity Designer 1.10.5 (.21) and 2.0.2 / Affinity Publisher 2.0.2

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Thanks. I would definitely post about that in the Bugs forum I mentioned. And please check for a crash report, which will be very helpful to Serif unless this is already something they know about.

-- Walt

Desktop:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.5 (.1342) and 2.0.0 / Affinity Designer 1.10.5 (.1342)  and 2.0.0 / Affinity Publisher 1.10.5 (.1342)  and 2.0.0
iPad Pro M1, 12.9", iPadOS 16.1, Apple Pencil 2, Magic Keyboard

      Affinity Photo 1.10.5 (.280) and 2.0.2 / Affinity Designer 1.10.5 (.21) and 2.0.2 / Affinity Publisher 2.0.2

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