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WIndows Version Crash while starting (1.8.3)


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Hey,

after Installation, the Windows Version 1.8.3 of Affinity Photo worked without problems. However, a few days later it crahstes directly after start while loading the welcome window. If I open a file in the explorer with affinity photo there is no problem.

regards,

Axel

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Welcome to the Serif Affinity forms, @AxelC.

Do you get a crash report? If you're not sure where to find them, this FAQ has some instructions:

 

Also, this FAQ has information about other possibile problem causes:

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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Hey,

sorry, but there is no debug files with *.dmp ending. For testing, I uninstalled and reinstalled the software without luck. Still crashing durign start. I tired to change the grafic card used for the render process when I entered the programm with the open from explrer trick but this also make no differences.

 

Axel

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Did you check for conflicting 3rd-party applications?

Did you try updating your graphics drivers?

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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Glad to hear it.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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Have had the same sort of issue over the past 24 hours. Windows 8.1 with everything up to date. Initially upgraded to latest version (1.83) last week. Install went fine and have been using Publisher a fair number of times over the past week but suddenly found yesterday evening that not one of the Affinity programs I have installed would open. Click on the icon and absolutely nothing - didn't even attempt to open. I have god knows how many programs installed on this PC and everyone that was clicked on, opened without any issues whatsoever. I went through the suggested software checks (above) but none really applied. No errors or logs found either. It's almost as if the exe file went nowhere! Downloaded the Microsoft .Net tool to check for problems. It eventually re-installed version 4.8. (more as a suggestion) but still no go!

Uninstalled, reboot, re-installed 3 times. Nothing, same. One thing I did notice on the uninstall was that the desktop icon was always left in place(?) as were the folders. Suspecting a file / registry problem ... Started off with Run sfc /scannow which did throw up errors that it couldn't fix. Then went into and trawled through the registry for anything to do with Serif Affinity and deleted them all - found multiple copies pointing different places. I'd always kept the default suggested paths so why I should end up with multiple versions? Reboot. Re-install, reboot, Open, Still refused to open. I then decided to do some more digging around and came across a website that mentioned this:  DISM - Fixing Component Store Corruption  Nothing ventured, nothing gained. Worked my way through the various commands - took some time. Rebooted, tried sfc /scannow and - that now reported all okay! I then reinstalled all my Affinity programs and hey, it all works!

 

What was the original problem and why only my Affinity software - haven't a clue. But I can tell you, I've been on quite a trip.

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