AxelC Posted April 18, 2020 Posted April 18, 2020 Hey, after Installation, the Windows Version 1.8.3 of Affinity Photo worked without problems. However, a few days later it crahstes directly after start while loading the welcome window. If I open a file in the explorer with affinity photo there is no problem. regards, Axel
walt.farrell Posted April 18, 2020 Posted April 18, 2020 Welcome to the Serif Affinity forms, @AxelC. Do you get a crash report? If you're not sure where to find them, this FAQ has some instructions: Also, this FAQ has information about other possibile problem causes: -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
AxelC Posted April 19, 2020 Author Posted April 19, 2020 Hey, sorry, but there is no debug files with *.dmp ending. For testing, I uninstalled and reinstalled the software without luck. Still crashing durign start. I tired to change the grafic card used for the render process when I entered the programm with the open from explrer trick but this also make no differences. Axel
walt.farrell Posted April 19, 2020 Posted April 19, 2020 Did you check for conflicting 3rd-party applications? Did you try updating your graphics drivers? -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
AxelC Posted April 19, 2020 Author Posted April 19, 2020 After I reinstalled the Nvidia Drivers for the Graphic Card (One Version afte the one I installed earlier) it works now. Hopefully a liitle bit longer.
walt.farrell Posted April 19, 2020 Posted April 19, 2020 Glad to hear it. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
idonno Posted April 19, 2020 Posted April 19, 2020 Have had the same sort of issue over the past 24 hours. Windows 8.1 with everything up to date. Initially upgraded to latest version (1.83) last week. Install went fine and have been using Publisher a fair number of times over the past week but suddenly found yesterday evening that not one of the Affinity programs I have installed would open. Click on the icon and absolutely nothing - didn't even attempt to open. I have god knows how many programs installed on this PC and everyone that was clicked on, opened without any issues whatsoever. I went through the suggested software checks (above) but none really applied. No errors or logs found either. It's almost as if the exe file went nowhere! Downloaded the Microsoft .Net tool to check for problems. It eventually re-installed version 4.8. (more as a suggestion) but still no go! Uninstalled, reboot, re-installed 3 times. Nothing, same. One thing I did notice on the uninstall was that the desktop icon was always left in place(?) as were the folders. Suspecting a file / registry problem ... Started off with Run sfc /scannow which did throw up errors that it couldn't fix. Then went into and trawled through the registry for anything to do with Serif Affinity and deleted them all - found multiple copies pointing different places. I'd always kept the default suggested paths so why I should end up with multiple versions? Reboot. Re-install, reboot, Open, Still refused to open. I then decided to do some more digging around and came across a website that mentioned this: DISM - Fixing Component Store Corruption Nothing ventured, nothing gained. Worked my way through the various commands - took some time. Rebooted, tried sfc /scannow and - that now reported all okay! I then reinstalled all my Affinity programs and hey, it all works! What was the original problem and why only my Affinity software - haven't a clue. But I can tell you, I've been on quite a trip.
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