vfomino Posted April 17, 2020 Share Posted April 17, 2020 My actual working version of Affinity Photo is 1.8.0.585. I am trying to update to last version 1.8.3. but setup fails. Tried also 1.8.2 with the same result. I am on Windows 10 Pro up to date with all recommended updates.I have even restarted Windows and tried the installation again, but no success. Please help. Fomino Victor vfomino@xnet.ro Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 17, 2020 Share Posted April 17, 2020 Please try the suggestions in https://affin.co/WinSetupFailed and see if they help. If they don't get it working, the Setup.log and SetupUI.log files may have some hints that will give further information. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
vfomino Posted June 21, 2020 Author Share Posted June 21, 2020 Hi, is there any possibility to have a full installation file for the last version? I was trying without success to upgrade my installation so I have uninstalled my current version. My initial order is Order Number: AL93K2R70F. Updates worked fine all the time till the version 1.8.2 when it sopped installing and starting giving failure report. Please help! Quote Link to comment Share on other sites More sharing options...
Alfred Posted June 21, 2020 Share Posted June 21, 2020 If you ordered the Windows version of Affinity Photo from the Affinity Store, you can download the current version and older versions via the following link: https://store.serif.com/update/windows/photo/1/ Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
walt.farrell Posted June 21, 2020 Share Posted June 21, 2020 43 minutes ago, vfomino said: is there any possibility to have a full installation file for the last version? I was trying without success to upgrade my installation so I have uninstalled my current version. My initial order is Order Number: AL93K2R70F. Updates worked fine all the time till the version 1.8.2 when it sopped installing and starting giving failure report. If you're on Windows, the installation files are full installations. If you're getting Setup Failed, please try all the suggestions in https://affin.co/WinSetupFailed which have helped many Windows users. If you're unsuccessful with those, you can then share the Setup.log and SetupUI.log files which will have more information. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
vfomino Posted June 21, 2020 Author Share Posted June 21, 2020 When staring installation of affinity-photo-1.8.3.exe Yet you say is a full installation package, I see only UPDATE button as seen in picture attached. pls. see also the events and system logs. Pls help.Applicaionlogs.evtx Quote Link to comment Share on other sites More sharing options...
vfomino Posted June 21, 2020 Author Share Posted June 21, 2020 Setup.log Quote Link to comment Share on other sites More sharing options...
vfomino Posted June 21, 2020 Author Share Posted June 21, 2020 SetupUI.log Setup.log Quote Link to comment Share on other sites More sharing options...
vfomino Posted June 21, 2020 Author Share Posted June 21, 2020 sorry, did the files arrived to you? It doesn't show to me that they are uploaded.. Quote Link to comment Share on other sites More sharing options...
vfomino Posted June 21, 2020 Author Share Posted June 21, 2020 Finally.... 1. Restart 2. run: Microsoft Program Install and Uninstall troubleshooter (Attempting to resolve problems with Affinity Photo uninstall) 3. run: affinity-photo-1.8.3.exe as System Administrator message on splash screen "Update" instead of "Install" click on Update Starts the installation....Setup complete.. Activate..with my license... It works again... Thank you for support ! Alfred 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 21, 2020 Share Posted June 21, 2020 Glad to hear you got it working. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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