Jump to content
You must now use your email address to sign in [click for more info] ×

AF Photo freezes while moving layers


Recommended Posts

1. This is latest release version.
2. It's just blank project.
3. With every document that I'm trying to edit.
4. I'm trying to move any layer from list (doesn't matter in which file, I tried on sample AF Photo projects too) and then my program completely freezes and only way to unfreeze it is shut down its process and open software once again.

Windows 10 PRO 64bit, Ryzen 7 2700, 16GB Ram, RTX2080Ti, AF installed on SSD


However, there is not any info about response from software, I mean manager doesn't tell me that it can't respond, it just freezes with running process.

Screenshot while freeze happens:

image.thumb.png.49c9331eb37df6a831dda61d3461228c.png

Edit: I've checked it on Affinty Designer + Affinity Publisher and moving layers is working properly in these.
Edit2: Problem is gone after reinstalling software, but maybe it is important bug, idk. 😀

Edited by Nigtellios
Link to comment
Share on other sites

  • Staff

Hey Nigtellios, welcome to the Affinity Forums.

Thanks for updating the thread.

If this happens again, can you get a dump file while it in the frozen state?

Task Manager > Right-click Affinity Photo > Create dump file. It will be pretty big so upload it here:
https://www.dropbox.com/request/GnBSrzgHyDUV36a1bgAB

Link to comment
Share on other sites

  • 3 weeks later...

I have a similar problem. It happens to me when I am modifying some layer, with a very basic file. Latest version, downloaded today.

Win10Pro 64 - i5 6500 - 16GB RAM - GTX 1060 6GB - NVMe Samsung 950

Link to comment
Share on other sites

  • Staff

I believe layer ordering crashes/freezing should be fixed in the beta. It might be worth giving it a go and see if you are still affected so we can look into generating a different bug report:

https://forum.affinity.serif.com/index.php?/forum/34-photo-beta-on-windows/

Link to comment
Share on other sites

  • 3 weeks later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.